Wow!!:
This car buying experience was without a doubt the best one I've had in 40 years of driving and owning vehicles!! Better than Carmax. Better than buying a car from a private individual. Ray Jimenez and Pete Moneo are absolutely at the "top of their game";! I came in to by a used Toyota RAV4 Sport I had seen on the Internet (Ray's specialty at MBofH); I steeled myself up for lengthy delays, run-arounds, bait & switch sales tactics; confusing counter-offers by management, etc...you name it, I've seen it all before, and I expected the same this time...Nope! Nothing even close. Ray was the consumate professional and made the buying experience actually pleasurable from the test drive all the way through handing me the keys as I drove off the lot with my purchase. He was beyond helpful...it was VERY clear his motto is something like: "I will treat the Customer with respect and the rest will happen as it will." Despite lots of other things going on in the dealership, I always felt Ray was totally focused on what I was looking for. Since I was interested in a Toyota in a Benz dealership, I wondered if I'd be hustled along or ignored. Didn't happen. Although Ray didn't know every answer to every Toyota question I asked, he made a legitimate try to find an answer to everything I was concerned about. He did not waste my time nor try to go in directions I didn't need or want; his bearing, manner, reserved enthusiasm, his personal touch, and his obvious pride at working at MBofH were noticeable and noteworthy. Pete did an equally awesome job walking me through the financing and warranty options; he was never pushy, never faltered, seemed to sense what I was looking for before I did -- a truly talented Finance Manager. He even impressed my wife who is an accountant and does nearly all of our family finances! Bottomline: Ray Jimenez and Pete Moneo are the two guys you ought to be calling if you need a car - any car - in the Vegas Valley. Best if it's a Mercedes but somehow I get the feeling that if you were looking for a John Deere 2500 diesel tractor with a 4-row farrower on the back, they'd find one and get you in front of it! I WILL be buying another vehicle from these guys!!! Well done!
by sthompson414 on June 19, 2012