N C Sounds&security

2327 Us Highway 70 W GoldsboroNC27530
Open
Sunday
Closed
Monday
10:00am-8:00pm
Tuesday
10:00am-8:00pm
Wednesday
10:00am-8:00pm
Thursday
10:00am-8:00pm
Friday
10:00am-8:00pm
Saturday
10:00am-6:00pm
Payment Methods: Visa, MasterCard, American Express, Discover
Average Rating
1
Total Reviews
(2)
Recommended 0
Not Recommended 1
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Description

Watts in Your Car?
by kinstonlocal on May 03, 2015 from kinstonlocal

Member Reviews

destroyed the dash of my car.:
Hi. I am ______. The owner of the _________a that had the cracked dash trim and air conditioning vents. I would first off like to sincerely apologize for coming in and eventually having a confrontation with the owner. However I would like to explain why I got a little upset.

I came in with an open mind to find diplomatically wanting to work together to find out what went wrong. I had no intentions of trying to make anyone pay for a new dash trim. I simply wanted to express my concerns and move into a direction to get the car fixed diplomatically. I came in that morning and spoke to your wife, who I think is Salma. I explained how professional Jay had been and I was not looking to get anyone in trouble nor was I trying to make you all pay for anything. I just wanted some guidance and help considering I had spent hours fooling with the issue on my time off. I think she can contest that I was a perfect gentlemen. Before leaving the store to go and get the kit that was used to she directly asked the installer about using glue on anything. He said no. On several occasions the guy promised that he did not. Using glue at the time was not an issue to me. At that point I new that something was not right for the face to be jammed in the trim kit. I assumed that he must have put the trim upside down or something. I honestly didn’t know for sure, but I assumed that something went wrong with the way it went on. I got upset when I came back. I felt as if everyone had a perfect explanation on using glue. For one when I left he denied even using glue. When I came back, know using glue was perfectly normal and fine. It was just as if everyone had gotten on the defense when I came back to the store an hour later. I felt as if the installer was not going to be forthcoming about what happened, there was no reason to even be there discussing it. I simply got very frustrated about some of the comments that were made before you arrived and entered the conversation. I sincerely regret the conversation you and I had. It was out of my character as an adult and citizen. I honestly felt as if you regretted it by your actions after the conversation. I sincerely appreciate your response to me after everyone calmed down, and the offer to pay for a used part.

However, after searching all over the internet and local junk yards I have discovered that the piece is very hard to come by. I have spent countless hours trying to find something instead of buying a new part from the dealer which cost over $400.

This struck interest in how this whole thing occurred. I called a guy that used to install radios in Louisiana. He put me in touch with a guy from Metra, the company that made the trim kit. I had two lengthy conversations with the guy that I recorded. I recorded the conversations simply to have a resource to use when looking at the radio after pulling the dash trim off to look at it. He had asked me to pull it off and look at the brackets. What I was told by the metra employee was that the unit that was sold to me was an oversized radio and did not meet the industry standard. He said that they do not make a kit to fit it and no one else has came out with one either. He told me that you have to make your own kit and customize it. The manufactures instructions gave specific instructions that the kit had to be at least 172mm x 97mm along with a inner corner radius less than 5mm. This kit was not even close. The kit was ½ cm too wide for the radio and the curves in the corners were curved too much, causing an extremely tight fight on the motorized screen causing it to only eject an inch or so before getting stuck. I sincerely apologize for assuming that it must have been placed on wrong, however the problem went much deeper than being installed wrong.

I also discovered that the metra brackets were not used, and the proper wholes for a Nissan were not used. I am assuming that one of these two errors led to the radio sticking out about ½ inch. After taking the dash trim off to look, I discovered that not only was the metra trim kit had been glued, but the entire Nissan dash trim was glued into the dash. I asked the employee at metra about this. He said it made perfect sense. The correct way to install it is to set the metra piece over the radio and let it sit. Then install the Nissan dash trim over the radio and it fills the gap perfectly. Well, the reason glue was used was because the piece was not big enough fit, therefore causing someone to glue it to the Nissan piece in order to wedge it over the radio. This will also cause the entire Nissan dash trim not to be able to sit in place as needed. This explains why the glue was used on the entire Nissan part to hold it in place. This was the reason why the trim would not come off of the dash when I went to take it off after the monitor was lodged in between the metra dash trim and the monitor. As I went to pull it off it was glued in resulting in me pulling the Nissan trim kit off and breaking the pieces of the Nissan kit. I have pictures that I will enclose or email.

I am going to summarize the main points that I am unhappy with:

1. The unit was not installed correctly.
2. I paid for a kit that was not necessary. The parts to the kit were not even used. The dimensions were so small, that filing and beveling will not work. The overage of the dimensions is bigger than the metra trim kit. I was told by the metra employee that Sony discontinued the radio for this reason(or a major part)
3. The installer glued something together that caused property damage on the car. If I would not have pulled it off that night, eventually it would have been broken due to someone pulling it off for another function.
4. The installer unplugged the computer screen to my car without even notifying me. When I asked him about it he just said I didn’t know anything about it. There is no way that someone unplugs something as important as that and just leaves it hanging behind the dash without knowing better. The employee at metra specifically told me this. He also gave me the part number that their company makes to keep this function in your vehicle. He also told me that the harness that I purchased came with the nird-01 and the harnessed that I purchased was no good. I am looking at having to completely reinstall the radio while basically throwing away all of the parts that were used.
5. All of this leaves me with having to start over again with a radio that will have to be custom fit into the dash. I don’t know what this even entails.
6. There is more issues that I was unhappy with that I keep to myself. Several more issues that is not even worth addressing.
7. The GPS is not working properly.

Where I am at with the issue:

I am mentally drained on trying to deal with it. I have spent countless hours fooling with this. I simply do not have the time to try and track down a used dash. I basically want to take the entire system out and plug the stock radio back in. This has been an awful time consuming experience, and I can’t afford to keep sinking money into it. In my opinion, this is why you pay the money that you pay to have someone install something. To simply eliminate the headache and the time that it takes to do it. I have surpassed headaches and wasting my time and money.

This is what I would like to see happen. I unplug all of the equipment, and stick my stock radio back in the car which I am going to do anyway. I will return the radio unharmed. There is no question that I deserve a refund on the installation and the parts used to install the radio. I am requesting a full refund for the radio, install, and the parts used to install it. I do not want a radio in my car that can’t be fit properly. I will use this money to repair my car. I am not asking you for any money to repair the car. At the least I think I deserve money back for installation and parts and maybe a portion of what the Nissan dash trim will cost. I will use this money to repair my car. If you will not refund me for the radio, I am simply going to try and sell it for a fraction of the cost after sending it in to Sony to repair the gps issues. If all of this happens I will possibly look into starting over in the future with another style radio. I have not mentioned a bad word about your company so far, and I will not. I respect the things that you told me at the end of our conversation and I truly think your business does quality work under different circumstances.

I do not think this is unreasonable. Actually, I think I am being way more than reasonable given the circumstances. I am offering you to give me a full refund and pretty much eat the heartache and repairs to my vehicle. I am trying to move into an apartment and I am simply financial strapped at the moment.

Please let me know what you think or give me your thoughts on the whole situation at your earliest convenience. The best way to reach me is via email. I will be working long hours all month. I am open for suggestions, however at this point I just want a fresh start on repairing my car and possibly getting another unit put in sometime in the future when I can afford it. If there is any confusion on what the issues were, please just give me a call and we can talk through it. I would rather your installer not involved in the process. He honestly seems to be the only issue between you and I resolving this. I really appreciate everything.

Sincerely,
by bst551 on March 04, 2013

Information from the business

Nc Sounds and Security is located at the address 2327 Us Highway 70 W in Goldsboro, North Carolina 27530. They can be contacted via phone at (919) 581-9661 for pricing, hours and directions. Nc Sounds and Security specializes in Offices, Banks, Buildings.

Nc Sounds and Security has an annual sales volume of 0 - 500K. . For more information contact Salma Oden,

Nc Sounds and Security provides...
by chamberofcommerce on August 08, 2014 from chamberofcommerce
Tags

Car Stereos
Hifnokis
Clarion Dealers
Hifonics
Navigation GPS
Call for Home Theater Installation/Sales
Hid Conversions
In House Warranties
Professional Installation
Boxes
Tv/Dvd
Atrends
Neons-Fiberglass
Marine Products
Security Specialists
by yasabe on May 21, 2014 from yasabe
N C Sounds and Security located at 2327 US Highway 70 West in Goldsboro, NC services vehicles for Audio and Video Installation. Call (919) 581-9661 to book an appointment or to hear more about the services of N C Sounds and Security.
by mechanicadvisor on January 03, 2014 from mechanicadvisor
Free Estimates * In-House Warranties * Call for Home Theater Installations/Sales * Stereos * Speakers * Amps * Subwoofers * Boxes-Alarms * Remote Starts * Keyless Entry * Navigation/GPS * TV/DVD * Neons - Fiberglass/HID Conversions/Custom Marine Products

Provided_by_yp_88_25

Key Points

* Watts in Your Car?
by insiderpages on October 16, 2013 from insiderpages