Norfolk Air Heating and Cooling
916 East Little Creek Road
NorfolkVA23518
Payment Methods: Cash, Check
Open
- Sunday
- Open All Day
- Monday
- Open All Day
- Tuesday
- Open All Day
- Wednesday
- Open All Day
- Thursday
- Open All Day
- Friday
- Open All Day
- Saturday
- Open All Day
- Average Rating
- Total Reviews
- (34)
Recommended
0
Not Recommended
1
Open Map
Description
Norfolk Air Heating & Cooling Inc can be found at Glade Rd 7914. The following is offered: Air Conditioning. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Norfolk there are 54 other Air Conditioning. An overview can be found here.
Member Reviews
Beware of unscrupulous pricing!:
Norfolk Air charged a grossly excessive markup of more than 1,600% on the replacement part necessary for an emergency repair. Typical retail cost for the part is $17.01 via mail order, but provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for a simple emergency repair was $451.50.
Details: Received emergency service from Norfolk Air to troubleshoot a failed house AC unit. Norfolk Air responded within 2 hours on a Sunday morning and had the unit running within another hour. Technician was courteous and took the time to explain that the problem was a faulty run capacitor. Technician replaced the failed part (40/5 MFD dual run capacitor) with two equivalent parts from stock (wired in parallel to equal capacitance of failed part) and restarted the AC unit successfully. Technician also offered to recharge the refrigerant for an additional cost of $59.00.
- Provider charged a premium fee of $118.50 for “after hours” residential diagnostic service (a not unreasonable markup over their normal residential diagnostic fee of $79.00) plus an additional $59.00 for a refrigerant test and recharge.
- In this case, provider also charged a grossly excessive markup on the replacement part. Typical retail cost for the part is $17.01 via mail order. Provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for this simple emergency repair was $451.50.
- Contacted Mr. Bobby Rhodes (company President) on the following business day seeking adjustment for the overcharge for the part. Mr. Rhodes refused and explained that charging even an extremely excessive markup of 1,600% for materials (in addition to the higher “after-hours” residential diagnostic fee) is a standard business practice in the local HVAC industry.
- Hampton Roads area Better Business Bureau received my complaint on this matter but explained that the company is within their rights as there is no price control law in the state of Virginia, so a company can charge what they choose for their service or product. Because of this, BBB will not even report that a complaint was made against the company.
Prospective customers should be aware that they can expect Norfolk Air to disguise excessive markups within the cost of parts and/or materials.
Details: Received emergency service from Norfolk Air to troubleshoot a failed house AC unit. Norfolk Air responded within 2 hours on a Sunday morning and had the unit running within another hour. Technician was courteous and took the time to explain that the problem was a faulty run capacitor. Technician replaced the failed part (40/5 MFD dual run capacitor) with two equivalent parts from stock (wired in parallel to equal capacitance of failed part) and restarted the AC unit successfully. Technician also offered to recharge the refrigerant for an additional cost of $59.00.
- Provider charged a premium fee of $118.50 for “after hours” residential diagnostic service (a not unreasonable markup over their normal residential diagnostic fee of $79.00) plus an additional $59.00 for a refrigerant test and recharge.
- In this case, provider also charged a grossly excessive markup on the replacement part. Typical retail cost for the part is $17.01 via mail order. Provider charged $274.00 for the part they installed, a markup of over 1,600%. Total bill for this simple emergency repair was $451.50.
- Contacted Mr. Bobby Rhodes (company President) on the following business day seeking adjustment for the overcharge for the part. Mr. Rhodes refused and explained that charging even an extremely excessive markup of 1,600% for materials (in addition to the higher “after-hours” residential diagnostic fee) is a standard business practice in the local HVAC industry.
- Hampton Roads area Better Business Bureau received my complaint on this matter but explained that the company is within their rights as there is no price control law in the state of Virginia, so a company can charge what they choose for their service or product. Because of this, BBB will not even report that a complaint was made against the company.
Prospective customers should be aware that they can expect Norfolk Air to disguise excessive markups within the cost of parts and/or materials.
Information from the business
Heating, Cooling, Plumbing & Electrical Services Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to see to your home comfort. Whether you have a plumbing emergency in your bathroom or the AC...
Norfolk Air provides service and installation of all your heating, cooling and plumbing needs along with electrical, gas and generators. Norfolk Air Heating, Cooling & Plumbing provides maintenance agreement to fit your needs. Norfolk Air Heating, Cooling & Plumbing is here to services all your residential and commercial needs in Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Hampton...
Norfolk Air Heating, Cooling & Plumbing offers commercial and residential heating, cooling, and plumbing services. We come ...to you with over four decades of experience and guarantee the job will be done right the first time. We invite you to contact us for a free estimate on HVAC installation. We service all of Hampton roads. See More
There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them...
