Just got back from the worst hair experience ever. Normally, I am pretty understanding of wait times...hair on the floor...semi-rude people, but this place was unbelievable. If you come here, plan on not being waited on (I had to request for someone to even acknowledge I was waiting) even when the manager and two stylists were standing there. Then when I said I had an appointment, the hair stylist acted surprised and said she would be right with me. Waited another 15 minutes and saw her take someone to color their hair. When I approached the manager to ask why I was still waiting she didn't have much to say, but the hair stylist had plenty of rude comments to put in. I guess if you don't mind waiting 2 hours for a haircut, feeling like you will get lice with the unhygienic conditions, and love rude customer service then this is the place for you. Good luck if you take a chance on this place.