Regardling Travelguy123 False Review:
Unfortunately, I am just getting wind of this review, one year late. However, here at Payless San Diego, our customer image is very important to us and we value all of our online reviews because of this.
Please allow me to explain the procedure for leaving a vehicle at the airport. I mean, actually at the airport, in valet, or curbside, or in the parking lot. The airport authority considers this a liability hazard, which is the reason for the high rates. You really cannot do that. If the airport has any suspicions about the vehicle, they have every reason to dispose of the vehicle as they see fit. After all, how do they know that the vehicle does not have an explosive device attached? Because of the nature of the industry, as tensions are already high, the airports do not just allow a vehicle to stay at the airport.
It is for this reason we do not allow the vehicle to return to the airport. They must be returned to our location. If you are late for your flight, you must turn the vehicle in at parking, but you must either pay for the parking, or we will charge a parking fee and pick-up fee. A pick-up fee will be required even if the parking has been paid.
In the instance of Travelguy123's review, the vehicle was left airport curbside in the valet service. As there was one person at the location and one shuttle driver in at 6am, we were not able to pick-up the vehicle until we were able to notify our roadside crew to pick-up the vehicle two hours later (upon opening). Travelguy123 was charged accordingly, for the airport valet fees and a tow. We were extremely lucky the vehicle was not disposed of. We would have had Travelguy123's insurance handle the matter in that instance.
Anyway, I hope this review serves helpful to others if/when considering leaving a vehicle at the airport. Please let us know if this explains everyone's questions!
Avoid this Business at all costs...:
Worst experience I have ever had with a car rental company. Had an early morning flight (6:40 AM...the place was not open when I tried to drop off the car and no shuttle available. (About two miles from the airport) Corporate customer service told me to park it at the airport and call the office when they opened...at 6:00AM. No answer until 6:15 Company charged me an additional $180.00 to get the car from the airport saying I should have known to make my own arrangements for transportation to the airport in the morning. (Honestly, has ANYONE ever had to do this??) The Manager at this particular Payless flately refused to help or consider any options.
All I can say is to simply avoid these guys...they WILL take your money.