No Stars!:
My experience with Petra’s Salon was extremely negative, and I would not recommend this place to anyone. When I arrived, the owner was talking very loud and unprofessionally. In my experience with other salons, the atmosphere is set to be very calm and relaxing. This was not the case. The staff seemed very sweet but lacked the same professionalism and organization. Their dress attire was too casual (almost like street clothes), and my therapist continuously coughed into her arm. When she left the massage room for me to get undressed, she was gone for over 10 minutes; and when she finally came back, she had forgotten one of the things she left for the first time and had to leave again. The ambiance in the room matched the chaos in the lobby. What I expected to be a peaceful experience was ruined by the masseuse’s excessive conversation that was not relative to my therapy. Not to mention that the music she had playing was skipping. When I finally mentioned that to her, she turned on her personal Pandora that mostly blasted irritating commercials. She did mention that my back was very tight, and focused all of her attention there, leaving out the rest of the full-body I paid for. I made the mistake of adding hot stones to my massage package. Midway into the hot stones massage my therapist left, AGAIN, to get another stone. Overall, she spent about 45 minutes on my back and 15 rushed minutes everywhere else. Her nails were way too long and felt very uncomfortable. When I went to pay for the service, I was told that there was a $2 credit card processing fee, which is ridiculous. Then I was overcharged by an additional $5! I was so upset, I let her keep it for a tip and I left. In this day and age, with everyone paying with plastic, there should never be a service fee, especially when the amount due is well over the cost of any charges incurred from bank processing. It’s interesting on Google reviews that there are either one-star reviews or five stars—not a lot in between (I’m willing to bet a lot of friends are behind those five stars). Where there’s smoke, there’s fire, and I have to say the management responses to those negative reviews are still extremely unprofessional. Take from it and learn instead of getting angry when your facility and staff aren’t up to par. Also, when your website (and Internet communication in general) is riddled with errors, you can bet the establishment is going to be less than professional.
by jacksonclark on January 30, 2015