Roto-Rooter Plumbing & Drain Services

1911 S Salina St SyracuseNY13205
Open Monday: Open Tuesday: Open Wednesday: Open Thursday: Open Friday: Open Saturday: Open
Payment Methods: Visa, MasterCard
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MN00000000HSNNONENONEH00NITENONEH00SEASNONEHContractors - Plumbers & Plumbing
Contractors - Plumbers & Plumbing
by merchantcircle on January 15, 2018 from merchantcircle

Member Reviews

Paid cash, they damaged my property, left behind poo!:
On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected; it was not resolved. The technician stayed about four hours, attempting to resolve the problem, growing more and more frustrated. He ended up bringing in very heavy equipment (he needed my help moving it up and down the stairs). He damaged the plaster on my walls before ever asking for my help. After he left, I discovered that the technician had left several pairs of soiled, used latex gloves lying about in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. The water main for the toilet was also not turned back on. There was a significant amount of mess left behind as well: soiled floors and walls. My bathroom was left in an even worse state after Roto-Rooter's "service call". I have reached out to Roto-Rooter's franchise owner, Mark Armstrong, who is unwilling to offer even a partial refund on the $1603.80 that was paid in cash, up front. Mr. Armstrong stated that the $1603.80 that was paid does not guarantee that the job would be completed, just attempted. Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front. Syracuse Roto-Rooter!"

I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours. I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet, etc. I was seeking a partial refund of $400 of the $1603.80 that was paid, upfront (in good faith) but Mark Armstong is not open to any type of discourse.
by kimdaa on July 08, 2020
Did not address a problem, charged for excess services.:
This company sent an unqualified tech to my house to fix a toilet that was not flushing correctly. Tech told us the rim jets were not working properly, and we needed to replace the toilet. We would have replaced it immediately but the tech did not have a model available. The rim jets were working correctly and that was not the problem.

Subsequently we purchased a new toilet, and went to install, when a family member (who was out of town which necessitated the call to Roto Rooter) identified a ventilation issue. The family member identified a clog between the S trap and drain.

The Roto Rooter tech who allegedly pulled the toilet out of the floor should have been able to identify this issue. Our complaint centers around the tech's lack of knowledge of the issue which was resolved by a knowledgeable family member and corrected in less than 15 minutes. A bill for $365 was charged to us and the problem was not properly diagnosed, or remedied.

I called the business to make arrangements to mediate this situation and to come to an agreement on the cost of the services provided. The business owner refused to speak with us and had his secretary offer us a 10% credit on future business. I informed the owner's office manager I would proceed with a better business bureau complaint.

Be very wary of using this business.
by F A M on March 28, 2018
Do not use this company:
Do NOT use this company. Roto-Rooter Syracuse came out to my house in July to fix a clogged pipe. They then proceeded to pump 30 gallons of sewage into my basement and just left as fast as possible after. They said I had a broken pipe when in reality it was a second clog they hadn't cleared. Had their guy taken an extra 5 minutes to look at the pipe before jetting it out he would've seen it was another clog. I asked for my money back and no one will return my phone calls. I e-mailed corporate and heard nothing back. I contacted the better business bureau and they didn't even respond to them. Very unprofessional on all sides of this company. They did $3000 plus damage to my house and can't even return a phone call or e-mail. Unbelievable.
by jsmith77 on September 05, 2017

Editorial Reviews

Editorial Review:
Offering popular plumbing maintenance and repairs, as well as drain-cleaning and unclogging.
by by Contributor at Citysearch on July 05, 2008 from Citysearch

Information from the business

Emergency Plumbing services 24/7 -Since 1935- Valuable Coupons Online!:
Roto-Rooter is North America's largest plumbing & drain cleaning services provider. Call for residential & commercial plumbing, drain problems, sewer cleaning & repair and 24-hour emergency plumbing. - 24/7 Plumbing Services, Drain Cleaning, Plumbing Repair, Skilled Plumbers, Sewage Repair - Roto-Rooter Septic Tank & Cesspool Treatment, Roto-Rooter Pipe Shield, Roto-Rooter Root Destroyer. Heat...
by on June 16, 2017 from
Whether you re experiencing a plumbing emergency, or something as simple as a leaky faucet or running toilet, Roto-Rooter can help you get it fixed quickly. Roto-Rooter s expert plumbers in Syracuse are standing by 24/7, and offer honest estimates and a high level of customer service. There s a reason Roto-Rooter has been the trusted name in plumbing for nearly 80 years.Call one of our friendly...
by yahoolocal on February 21, 2015 from yahoolocal
Roto-Rooter has Syracuse plumbing experts that can take on your problems—big or small. Whether it’s complex plumbing emergencies, clogged drains, sewer line problems or toilet problems at your home or business, our plumbing professionals are standing by 24/7.No matter what the issue, our plumbers can fix it—and we’re available nights and weekends.Contact our friendly representatives to find out...
by insiderpages on January 04, 2014 from insiderpages