rent a car from location and was provided great service
by tom waddle on January 18, 2019
Do not give them your credit card!:
***WARNING*** AVOID GIVING THIS MERCHANT YOUR CREDIT CARD NUMBER/INFO IF AT ALL POSSIBLE. I had rented from this merchant twice in the past without any problems, but on the third occasion, I damaged the vehicle, and that's when the nightmare began. Just as with the other negative reviews described below, he charged my credit card thousands of dollars without showing me a bill or estimate, without so much as a phone call, e-mail or anything else. The charge was placed under the name BAYONNE RENT A CAR, INC.
Getting him to submit the required paperwork to my insurance carrier was a battle, and gone was the friendly/helpful attitude of the past. He was very combative/hostile, hung the phone up on me twice, and was extremely rude to the insurance agent during a three-way telephone conversation. The insurance company reimbursed most of what he charged me, at least what he could document as physical repair work. However, they denied almost $700 that he claimed as "loss of use", but could not document. Since I had no intention of just letting him pocket that amount of money, I informed him I would dispute it with my credit card. They re-credited most of the disputed amount to my card, upon which the merchant retaliated and charged my card AGAIN for an even higher amount using a different merchant name, SENSIBLE CAR & TRUCK RENTBAYONNE NJ.
To make a long story short, it took MONTHS to resolve this issue, because the merchant kept disputing the reversed charges, and it would lead to successive 90-day periods in which they were allowed to provide documentation. The documentation never came of course, and the merchant eventually accepted his "mistake", but I never recovered the full amount I was disputing, and spent hours and hours on the phone with my credit card company trying to resolve the issue.
THEREFORE, I *DO NOT* RECOMMEND RENTING FROM THIS MERCHANT. READ ALL OF THE OTHER REVIEWS AND PAY CLOSE HEED, AS THEY SOUND SUSPICIOUSLY SIMILAR TO MY OWN STORY.
by Joe on April 15, 2014