Responding to Shop At home Horrible lies...:
The truth concerning Shop At home flooring return policy is this. all contracts are signed and on special orders there is by Massacusetts law a 72 hour window to rescind. in the case of the "terrible and the horrible " entitled reviews out here both consumers are blatant lairs and should be sued for slander and deformation if not for there cowardly anonymous signatures.
In the case of Terrible... Chips are not covered in the warranty of any Laminate floor and in the case of horrible..Special orders are not refunded after 72 hours and this customer wanted to cancel this order 2 weeks after the purchase on the day of the installation and as for other work to be done in lure of that order.. this customer had alternative which would have acted as a credit in place of the Laminate order and refused that as well, Shop At home flooring measured their home for Carpeting as an alternative to the canceled order and they also refused that as well.. Shop At home flooring also offered an in store credit to replace the said amount and that was also refused.
Moral of the story... do not believe everything that you read out on these reviews simply because it can be signed anonymously with no repercussions to answer to as of a result of the anonymous signing which means that any yahoo can trash a businesses review column with out any repercussions regardless of weather there is any validity or not to it.
Some consumers think that they can rewrite company policies and when they find out that they can't they write to these review sites in a cowardly manner signing it anonymously and cry to everyone interested in listening to their lies. Little babies did not get their way... and rightfully so!!!!