Sit n Sleep SUCKS!!!!!!:
If you buy from them (Sit n Sleep), make sure you get what you want. We have been trying for almost 30 days to exchange our $4,000 mattress. The new mattress came today. They said they sent the best delivery team,,,HA! They bounced it off the tail gate of the truck, then punctured holes in it as the tried to get it up our stair case. They were very rough with it. When I told them I wanted to take pictures of the damage, they rushed the mattress out and almost had it loaded before I got back outside. The only thing that kept them at my location to deal with the issue was taking the keys out of the truck. An hour later, and several calls to multiple people (seems the supervisor that we were dealing with wasn't there, even though he promised me he'd be in all day). The old mattress is finally out of my house, they had to leave the mattress with the holes in it (wow, this time they got it up the stair with no problems,,,amazing). Now, Ive got to wait another 13 days to get this damaged mattress replaced, and out of our house. VERY C@!%!Y CUSTOMER SERVICE!!!!! If you do need to speak with anyone there, contact Teresa at extension #1219, so far she has handled my issues the best. Don't deal with Frank, Leanne (ext #1218), or Shannon (ext #1217). GOOD LUCK.
by stvo on December 17, 2009
Or my mattress is FREEE?!:
HOLY COW! SO happy I gave it a chance! I had always avoided this place due to the annoying radio commercials...BUT in a desperate search for a new mattress, (my chiro suggested that my mattress was making my back sore constantly) I decided to at least give Sit 'n Sleep a chance to redeem themselves.
They did more than redeem themselves, they gave me 2 free pillows, a good financing plan and delivered it for free. Or should I say...FREEEEEEEE!
by Sarah on May 27, 2009
Sit 'n Sleep Made it Easy:
I hate shopping. So you can imagine my discomfort when my wife said it was time buy a new mattress. I'm really glad we went to Sit 'n Sleep first. They really know their stuff and after 10 minutes I was actually kind of into the process.
We ended up buying a Simmons Cal King and it's been a great investment. Again, I hate shopping, but Sit 'n Sleep ended up being a really positive experience. (Not that I want to go back anytime soon -- I want our mattress to last for the long haul!)
by Sean on May 07, 2009