Sunrise Cleaning Service

306 Market StApt C Santa CruzCA95060

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by merchantcircle on May 11, 2019 from merchantcircle

Member Reviews

Over Charged; refused to give key back; Very Disappointed:
We hired Sunrise because we were looking for a cleaning company to come in and do regular cleaning of our facility which is a fairly large two story building with several offices, restrooms employee areas and many other rooms designated for company and client use and to store our merchandise and equipment. We hired Sunrise. The first clean was a deep clean. Two women, Amy and Annabelle came and did a great job. After that, only Annabelle came. She was always pleasant and delightful. She worked very hard and did a excellent job. We're were extremely pleased. Then, after the last cleaning, there was a noticeable difference in the quality of work. It turned out that another cleaner had cleaned because our regular cleaner no longer worked there. We were, not only completely dissatisfied with the new cleaner's work but Tracy had been over charging us. In addition, she claimed to be bonded and insured, however I can find no record of that. We decided to let the company go. Our merchandise is very valuable and we can't trust a dishonest person like Tracy Taylor to have access to our facility. I asked her for the key which she did not want to return. A few days later we received a key in the mail from the regular cleaner. I contacted her to ask if she had worked the last time. She said she hadn't. She apologized and informed me that she no longer worked for Sunrise. She went into no further detail but said she was sure that the new cleaner would be great. I thanked her for the key and the service she provided. She told me that she had just wanted to make sure we received the key safely. For some reason, I would never doubt that the key would've been anything but safe, with her. On the contrary, Sunrises owner, Tracy Taylor, struck me as very deceptive and sneaky. The thing is, that if Annabelle hadn't done the last clean, but she did in fact still have the key, that meant that Tracy had duplicated the key without our knowledge or permission. Who knows how many copies she had or how many employees she had given them to. We have since changed the key and alarm code and let Sunrise go. Very disappointed.
by Misfortune on August 23, 2017
Difficult Job with Ease:
"Tracy helped me handle a difficult, deep-cleaning project with great sensitivity and timeliness. She also was able to refer me to several wonderful other service providers in the area for other projects on the house. She took great care to make sure that the job was accomplished with as little disturbance to the owner as possible and that the job was well done. I very much appreciated her personal attention to the matter at hand and would work with her again without hesitation."
by Taylor on October 02, 2008
Job well done!:
I found Sunrise Cleaning Service to be very professional and customer service oriented, much more than any other agency I have experienced. Unfortunately, the "timeliness" issue was out of their control due to employees MIA; nevertheless, timing was a big issue in my situation. I was very happy with the results and value of job that was done, despite the timing issue, and would definitely recommend this service to others."
by L. L..T on October 02, 2008
Great Job:
Sunrise Cleaning service did a great job. They arrived on time and were finished in the time allotted. They were very thorough. The products they use are all natural and smell really good, so it is like aromatherapy while they are cleaning. The owner followed up to make sure I was happy with the job. I would definitely use them again."
Susan M.
by Tracy Taylor on October 02, 2008

Information from the business

Sunrise Cleaning Services offers eco-friendly cleaning services for your Santa Cruz home, office, vacation rental, or rental property using non-toxic cleaners.119210ATTR:DEEP CLEANINGCARPET CLEANINGCONSTRUCTION CLEAN UP
by localcom on June 08, 2017 from localcom
Sunrise Cleaning Service is an environmentally-friendly cleaning service which uses only non-toxic products to clean your or office. • Serving Santa Cruz County • Flexible scheduling • Well-trained, reliable cleaners • Bonded and Insured See More
by facebook on July 03, 2015 from facebook