Swain came out and fixed a problem on their first visit. We had company after company come out and band-aid fix our problem saying that they had solved everything. Swain came out and laid it out for us what we needed to do...he gave us a couple options. He said we could do a temperorary fix, no telling how long it would last. Or we could spend more now and fix the problem and actually have a more efficient system for our pool. Great company to work with.
I am a fan of Swain Pools & Spas. They relocated my hot tub for me. The company took care of the relocation; electrical; and even fot the spa up and running for me. They did a great job and helped me in a very stressful time in my move.
Horrible! Greedy rip-off!:
Swain pools refinished and subcontracted to tile my pool and add a waterfall and hot tub. They also poored a concrete extension on the patio for the hot tub. They were supposed to maintain the pool and hot tub thereafter. The waterfall caved in under construction, so Jeff bought a granite tabletop to put on top and called it a "bonus" feature. The concrete extension is cracking and sagging. We discovered 2 years later that they had completely plugged the drain at the bottom of the pool, and put a grid over it so it LOOKED like it was still a functioning return.
The real pip was the hot tub. It broke or malfunctioned about every 2-3 months, and Swain kept insisting it was our fault and that we were opening the return filter with the pumps running, letting leaves into the impellers. We spent around $1,000 on visits to have them clean out the impellers. When we finally fired them and drained it ourselves, we discovered that the filter cover was not even glued down with silicone like it should have been. We glued it down and 19 months later have not had one breakdown.
The monthly maintenance fee they quote you will be supplemented by a VERY generous dose of chemicals every single month; $thousands more down the tubes here! And the last straw came when I called to complain about my monthly bill being $150 more than expected, and Jeff told me that they were raising the monthly price "because we raise it every year on my birthday"!
I now use Pool Tech and I am completely satisfied!
I so regret giving this company tens of thousands of dollars to do a job which was not as specified and did not last! Don't make the same mistake I did!
First class swimming pool and spa contractor:
Every dealing I've had with this company has been outstanding. My advice is use these people - they do it right.