“I'd rather stay at the Salvation Army homeless shelter”:
A stay at the Westin Bonaventure or the Salvation Army during hurricane Katrina... which would be a more pleasent of my two experiences? Originally I would assume the Westin, until my phone call with Rick at the Front Desk. I had a fligt issue and wanted to be courteous enough to let the staff know that I'll be doing a late check in and to verify that it wouldn't be a problem. As a person who travels frequently and accustomed to excellent service, I believe strongly that any guest at any hotel should be treated proffessionally, polieteand with respect. In my case, having book a night stay roughly averaging $3,000 for the Palisades Suite, I with reason expected top notch service and get what I'm paying for. A Suite that is honestly outdated that reminds me more of my grandmother's living room, over priced food and horrible wifi connection could have been turned a blind eye and swept under the rug until my call with Rick put everything over the top. He answered the phone with attitude, was rude and had condescending remarks. By the time I hung up, I was shocked as to what took place, it was then I thought I would much prefer te rescue shelter in Louisiana where everyone was polite, attentive and accomodating... all during a hurricane! I'ts unfortunate in my opinion that Westin and Starwood puts so much effort to train how to offer the "Westin Experience" to their employees who clearly missed the class or just didn't pay attention. My review is a poor 50/50% for the simple fact that if an agent like Rick can't even have descent social skills over the phone, how could anyone expect anything better in person you're really rollingthe dice at the Bonaventure, book your stay only ifyou're feeling lucky.
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