Got a reasonable bid from a friendly voice and requested the work to be done. Since I'm out of town, had to send a check in advance - sent full amount - my trusting mistake.
The work was soon done, but not finished. 3 times I called and each time a promise that the work was to be completed the next day. After one month of waiting I'm getting someone else to finish it. They said they'd pay the bill... we'll see.
Don't waste your time:
I foolishly went with this company to have the windows in my house replaced. As soon as they got the money I never heard from them again. Luckily for me I paid with a credit card and got my money back. They asked for cash. I can't believe they are still in business I can only hope that it won't be for much longer.
Billy7seven sent me an email calling me a liar. I am pretty sure he works for this phony company. Nice review you left yourself. Hundreds! Wow! Congratulations are in order. Maybe now you could stop ripping people off for a living.
A most Trustworthy & Professional Company:
Thermo Experts aka Thermo options were recommended to me by a builder friend of mine who is in the business of flipping houses. He’s used them many times and has been extremely satisfied by Thermo Expert’s professionalism, competency, and reliability. Brian Relyea, their sales person, was knowledgeable and informed when called to make an estimate. After measuring the windows and giving me a great price, the windows were promptly ordered. However, there was problem with the glass on the entire order through no fault of Thermo Options. So, they ordered them again and this time the company they ordered from went bankrupt, keeping Thermo Options deposit for my job. They could have walked from my job then, but they didn’t. They ordered the windows a third time form Atrium windows and doors, and as soon as they came in they were at my house ready to install them. But yet one more little problem: one of the windows came in broken. Jeff Mininger, the owner of the company, went out that morning and replaced the glass so my job would be complete without further delay. Their installer, Brad and his crew were top notch, from start to finish—very professional and very competent—AND they were extremely careful not to dirty the house, walls, or yard. Even with all the problems, Jeff Mininger, Brian Relyea and their installer Brad finished the job to my complete satisfaction. Remember, it’s easy to be satisfied if everything goes right. But as can happen any time, when things go wrong, it’s nice to know that a company can take care of them. And Thermo Options did. I can’t for the life of me understand the two negative reviews on this site. I am sure they are from a competitor in order to take business away from a very trustworthy and competent company. You may write me anytime and even ask for my phone number and I will verify by voice all that I have said here.
This company did a great job on our windows! We chose Thermo Options cause they care about there customers and have great customer service.Great all the way around.Thank You guys for everything you did!