do not use this company:
3/23/2008 I was given a PT Cruiser at the Thrifty Car Rental in the SLC airport instead of the car I requested and paid for. I was hurried out the door because they were understaffed and had a huge line. About 10 minutes after I left I noticed a small crack in the windshield. I immediately called Thrifty and they told me I would be ok, but needed to report it when I returned the car.
When I returned the car I was told it was my fault for not finding it when I left and that I would have to pay for it. I was very upset but since I have MasterCard and used it for my purchase I was relieved that my insurance with MC would pay for the cracked windshield. I faxed over all info and thought I was taken care of. Thrifty actually charged a different credit card than I authorized and was charged $34 in overdraft fees from Washington Mutual. To make things worse, they sent me to collections!
Now I have 2 collection agencies trying to recover more that 4 times the original cost they told me I would have to pay. My credit report shows I have a claim against me and they won't fix the problem.
I recommend using another company. I have spent over 12 hours trying to solve this problem and am very frustrated. Whenever I call Thrifty in Salt Lake airport I am told it is a franchise and the managers I need to speak with (cindy I think) is not available and won't call me back.
You are better off staying away from this company. I travel on a regular basis and refuse to use this company. I pay more if I have to in order to avoid supporting such a business.