very bad experience with Unitech, unresponsible customer service, defintely not recommend this company.:
When I called them to get an estimated cost to repair refrigerator for our cold table due to temps up and down. They quote me $90.00 per hour for estimate 2 hours but it actually took them less them 30 minutes to replace the unit . But when the job was done, they charged me the estimate cost instead the actual job. The job was done on 7/20.two weeks later, a month later, I call them back and several messages their staff or the owner never return my call. Today, I got lucky to have the owner answer the phone. Of course, I didn't know he is the owner who repaired the unit for us until the most recently I talked to their staff. He is very unresponsible for the serice. He complianed I did not call them earlier when the problem was arrived. He does not want to come out to re-check up. He told me there's no appointment for me and I have to wait til Friday. I told him if customer get sick for the food, you have to responsible for it then he said I will coming next day. Their staff is also very unresponsible for the calls too. He also stayed that we do not have good releationship I do not want to come and service. But, I said you told me we have one year warrenty, you must be responsble for this services. Then, he said I will refund the money for the unit but not the labor, I need to find someone else to repaired. Can't belived this word is coming from the owner. I defintely not recommend anyone to use their service. The charged by estimate cost not by hourly. It's very bad services.