This company is very shady. They offer in home service just so they can pick-up your TV and keep it for a month or so. I bought a 32" LCD TV new from Steele's Wharehouse in Butte, Montana 59701. What a piece of c@!p...got it home to Phoenix and it never has worked right. Then this VS comapny comes to pick it up and I haven't seen it since! I talked to LG Electronics to see if they just would replace the unit but they told me in not so many words that I was S.O.L.-s@!t outta luck.... They had to repair it and they didn't care that it was going to take awhile or not...As in not their problem. I had no other TV and I work for 50 hours a week for a non profit company so TV is my only real entertainment. I really am mad that I put out over $1000.00 for a new tv that the repair shop has had since last month. The repair shop has only called me once about 5 days after having my tv-or atleast that is what the lady said- funny I have a cell and they left a message and I never got it...tried to tell her that there was no message....anyone get the message?? She called me a liar and said my TV now needed a second new part that would take several weeks to get-hence they still have my TV~ Short version ** Don't trust this company to repair anything and never buy LG products. Think I have learned my lesson. Thanks for nothing LG Electronics and you should thing about using another repair company as this one stinks!