Veenstra's Garage
1304 E Fulton St
Grand RapidsMI49503
Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Check, Finance Plan
Open
- Sunday
- 8:00am-5:00pm
- Monday
- 8:00am-5:00pm
- Tuesday
- 8:00am-5:00pm
- Wednesday
- 8:00am-5:00pm
- Thursday
- 8:00am-5:00pm
- Friday
- 8:00am-5:00pm
- Saturday
- Closed
- Average Rating
- Total Reviews
- (79)
Recommended
1
Not Recommended
0
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Description
Veenstra's Garage is an independent repair shop dedicated to providing quality repair and excellent service.
The staff at Veenstra's Garage is the best in the business. The technicians are highly skilled and continually attend training to keep up to date in the fast changing field of automotive repair. With over one hundred years of combined experience and the latest diagnostic equipment and...
The staff at Veenstra's Garage is the best in the business. The technicians are highly skilled and continually attend training to keep up to date in the fast changing field of automotive repair. With over one hundred years of combined experience and the latest diagnostic equipment and...
Member Reviews
GM issues fixed:
I own a 2004 Chevy Malibu Maxx, and have had some ignition and steering issues. My vehicle was recalled, and the local GM dealerships were not only bogged down, but still charging full price (thousands) to replace parts and fix issues related to the recall, with vague promises of "reimbursement." After two months of waiting I went ahead and took the initiative to get my car repaired myself. Veenstras was understanding and fixed the dangerous issues the same week for a fraction of the cost. This was back in the Spring
Misleading and Poor Service:
4/10/13: I brought my car in because the engine light was on and there was an oil drip on my garage floor. I was told that the engine light was resolved by reconnecting a "mass flow air sensor" and latching an air box. The oil drip was simply caused by a loose drain plug. Easy fix. No problem.
The tech then asked if I would like an inspection. I agreed. He then recommended what I was led to believe was a 60k Subaru service. He quoted me $1900 which I thought was high but he said that he was going by the book and that the price might actually be a bit lower. This led me to believe this was a Subaru recommended service so I went ahead and paid.
Problem #1: I later learned that dealerships and independent shops estimate between $500-$600 for the 60k service.
Problem #2: The check engine light came on the next day. I was told this was unrelated and caused by very old oil. I was charged $101.93 for that.
Problem #3: There is an oil drip again on my garage floor. They say they will look at it but will make no promises about cost.
#1: I never would have paid $1900 for the 60k service if I had not been led to believe it was a standard service. I was misled.
#2: I had the oil changed one week before I brought it in so I am suspicious about how it could be needed.
#3: The original problem is still present after $2043.19 worth of service to the car.
I did contact the owner via email and did discuss this with the tech over the phone. Their position seems to be that that what they charged is fair and that they are happy to look at the oil drip. (I've never understood why a business's solution to bad service is to offer additional bad service.)
One part of this is tricky. They didn't overcharge me and they told me what it would cost. The tricky part is that I was not informed that the service was above and far-beyond what anyone else recommends. A lie of omission led me to believe that I was just getting a standard 60k service.
The other part is straightforward. I took the car in for an oil drip. I was sold $2043.46 in service UNRELATED to the drip. The drip is still there.
The tech then asked if I would like an inspection. I agreed. He then recommended what I was led to believe was a 60k Subaru service. He quoted me $1900 which I thought was high but he said that he was going by the book and that the price might actually be a bit lower. This led me to believe this was a Subaru recommended service so I went ahead and paid.
Problem #1: I later learned that dealerships and independent shops estimate between $500-$600 for the 60k service.
Problem #2: The check engine light came on the next day. I was told this was unrelated and caused by very old oil. I was charged $101.93 for that.
Problem #3: There is an oil drip again on my garage floor. They say they will look at it but will make no promises about cost.
#1: I never would have paid $1900 for the 60k service if I had not been led to believe it was a standard service. I was misled.
#2: I had the oil changed one week before I brought it in so I am suspicious about how it could be needed.
#3: The original problem is still present after $2043.19 worth of service to the car.
I did contact the owner via email and did discuss this with the tech over the phone. Their position seems to be that that what they charged is fair and that they are happy to look at the oil drip. (I've never understood why a business's solution to bad service is to offer additional bad service.)
One part of this is tricky. They didn't overcharge me and they told me what it would cost. The tricky part is that I was not informed that the service was above and far-beyond what anyone else recommends. A lie of omission led me to believe that I was just getting a standard 60k service.
The other part is straightforward. I took the car in for an oil drip. I was sold $2043.46 in service UNRELATED to the drip. The drip is still there.
Information from the business
Veenstra's Garage Inc located at 1304 E Fulton Street in Grand Rapids, MI services vehicles for AC and Heating Repair, Auto Repair, Brake Repair. Call (616) 454-6597 to book an appointment or to hear more about the services of Veenstra's Garage Inc.
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Veenstra's Garage is an independent Grand Rapids auto repair shop dedicated to providing quality repair and excellent service. The staff at Veenstra's Garage offers the best auto repair in Grand Rapids, Michigan. The technicians are highly skilled and continually attend training to keep up to date in the fast changing field of car repair, transmission repair and auto service. With over one...
With over 80 years of experience and three generations of professional auto repair specialists, Veenstra’s Garage possesses a knowledge base dealerships can’t match. Veenstra’s friendly staff services all automobile models in their clean, modern car repair facilities. Veenstra’s works for you by staying on the cutting edge while building on its history of excellence.
