Welte Roofing Co

Tags

* Standing Stream

* Box Gutters

* Rubber Roofs

* GAF Master Elite Contractor

* Residential Roofs-Slate

* Flashings-Copper

* Hanging Gutters-Copper

* Box Gutters Copper

* Maintaining & Preserving

* Finishings Copper

* Built Up Roofs

* Roofs Slate

* Roofs-Slate

* Finishings-Copper

* Aluminum Siding and Soffit/Fascia

* Stainless

* BBB...

Everything worked well with Welte -- easy scheduling, and a call the day before they were scheduled to show up to confirm the appointment. Then, they never showed up -- and never called. Good to know, now, as I found another roofer. Stay way from Welte.

05/03/2017 I contacted Welte Roofing about raccoon damage in the corner of a valley in my roof. I specifically asked for an adjuster to come to the house when I was home to give an estimate on the repairs. I was told I would be called back with availability. 05/05/2017 I was called and told that no one would be available during the evenings or weekends when I was available. So, unpreferably, I agreed someone could come even though I wouldn't be there at the time. 05/08/2017 An adjuster had come during the day when I was at work. That late afternoon, I received a call from him (Jeremy), he told me it was a couple hour job and that the rates are $200 for the first hour and $175 after that. I then asked for an estimated total cost and was told around $500. He said that I would get a one day notice when someone would come to do the work. At the time of the call, I said I would call back with a decision as I had other estimates to consider. 05/09/2017 I called Welte Roofing back and agreed to estimated cost and arrangement that I would receive a call when the job could be done. 05/17/2017 I was called and told that someone would be out Thursday or Friday of that week. On the phone, we agreed on Friday bc someone would be home at the time during the day. 05/19/2017 The roofers pulled in the driveway at 744a, they began the job a bit after confirming the damage. They were here approx 3.5 hours, leaving the property a few mins after 1110. During the time they were here the only conversations had regarding the work was to confirm the location of the damage and to provide and extension cord and power. 05/25/2017 I received a non-itemized invoice in the mail for the job, 870$ even. After reviewing the non-itemized invoice, seeing it was well over and near double the estimate, I figured the costs labor and materials at cost (trying to determine how the bill came to 870$): The 3.5 hours ($637.5 labor), the supposed replaced 3 shingles, 6' of decking, 2' of valley, and installed ice guard. Looking over their repairs, the roofers did not replace 2' of valley, what they did was they slid a small piece of flashing (maybe 6") under the damaged piece and caulked it in. It looks highly unprofessional, and the ice guard looks a lot like plain tar paper to me. In addition, there is still an open opportunity for an animal to reopen the damaged area to get in. The retail cost of the amount of material used to my calculations is around $30 but definitely not more than $50 (to a total of $687.5 including their labor). 05/26/2017 I called the company to ask about the discrepancy in cost vs. the work completed. I spoke with Jeremy. I was treated very rudely, was interrupted when expressing my concerns, was mocked, and laughed at until I admittedly slightly lost my cool for a moment. I was also now informed that I was being charged for the travel time (an hour to drive from Castle Shannon to West Mifflin) so the total was 4.5 hours. This is the first I heard anything about travel time (from any contractor let alone this one). Jeremy then asked me if I was unhappy with the amount of money I was charged or work performed, my answer was that I am unhappy with the amount charged for such poor craftsmanship. My response was not comprehensible as he insisted it had to be one or the other, cost or the job I was unhappy with. When I asked for an itemized statement and where the added cost came from, again I was laughed at and told about the cost of a "professional roofing company". I haven't ran into many professional operations that will NOT supply a itemized receipt (just a total cost $870.00, approx %50 higher than the estimated cost) for again I say terrible craftsmanship. I am not opposed to pay for the services performed, however the bill received does not align with the description of labor and rates which were previously agreed upon and supplied in the company's maintenance brochure.

Welte Roofing was founded by Larry Welte in the West End of Pittsburgh, PA in 1946. It has remained a family owned and operated business faithfully serving Pittsburgh and the surrounding areas for over 70 years. What began as a company specializing in Slate and Tile has grown into an outfit that services all types of roofing. We have experienced technicians that install and service residential...

At Welte, we provide outstanding Roofing Services done right - every time! Experts in slate and tile roofing. We foster a family environment and employ several skilled craftsman in our production department. More than half of our employees both in the office as well as in the installation department have been with us for years. Caring for all Residential and Commercial needs from Roofing,...

At Welte, we provide outstanding Roofing Services, done right... every time! We foster a family environment and employ several skilled craftsman in our production department. More than half of our employees both in the office as well as in the installation department have been with us for years. Caring for all Residential and Commercial needs from Roofing, Copper work, Slate Shingles, and...