My piano was man-handled by this company:
I used West Coast Moving a few years ago when I purchased my new piano and really appreciated the two men who delivered it. Naturally I wanted to use them again. A few weeks ago I hired them again to move my piano. Sadly this time it was a bad experience for both me and my piano which now has a chip on the side and bottom area, and there are scratches from the mover's jackets. For some reason this time they did not put blankets on it, they did not strap it to the dolly while moving it out of the house, and it appeared they moved and strapped it into the truck on its side.
The manager agreed to send a technician out to fix the damaged they caused. This hasn't happened yet. The first tech. never contacted me. The second one has yet to stick to a scheduled time. I worry they really do not have any intention of fixing the damage.
Because my piano was so poorly treated (man-handled) I did ask for a partial refund. Sadly this company does not want to take any responsibility or accountability for damaging my piano. The manager talked over me, interpreted me, and started most of his comments with, "I'm not saying you're lying, but...." It is sad and disheartening they do not want to make this right. It is sad and disheartening they feel it is okay to treat customer's like this.
I do not recommend using West Coast Piano Moving
by WP on February 23, 2017
Second time's the charm:
Though there were complications at first due to an accident, West Coast went ahead and made it right to us. Second attempt surpassed my expectations, and management along with the movers were all very apologetic about the original mishap. Rest assured that you are in safe hands. Would recommend the second time around. Movers were very polite and cordial and took extra care in safeguarding, moving and setting up our baby grand piano. Would like to thank Tom and Jason for their help thru the process.
Two thumbs up.
by yshmigel on September 30, 2015