Incompetent Management - Horrible Customer Service!:
Incredibly HORRIBLE, DREADFUL and potentially dangerous THEATER experience!
This theater has the MOST INCOMPETENT, LAZY, & RUDE MANAGEMENT I have ever witnessed in ANY theater, business or retail establishment! And FILTHY!
I bought RESERVED theater seats for a special date with my wife to see Avatar 3-D January 1, 2010 (4:00 PM). My seat numbers were in Row L, Seats 6 & 7, and were actually printed on the tickets. This New Years surprise date was to be â€“ a movie followed by dinner reservations. We had a 1½ hour round trip drive to the theater and a $10 valet to park our car WE NEVER GOT OUR SEATS â€“ WE NEVER SAW THE MOVIE!
After entering the theater, we went to the counter to purchase refreshments. I sent my wife ahead to find our seats while I waited in line. She could not find the seats and a young usher very nicely asked if he could help her. He had no flashlight and the theater being near full, appeared in chaos. Since he was with another customer, he said he would find the seats and if he found someone sitting in them he would ask them to move.
My wife came back to the refreshment counter and the usher eventually arrived and said he had cleared the two seats for us. We proceeded to theater 9 and found that one of our two seats (seat 6) was occupied by a man with no reserved seating. He apparently was with another man (in seat 5) who had reserved seating but was in the wrong seat. I stated that we had seats 6 & 7 and asked that he move from seat 6 â€“ but he refused!
By this time the movie had started and my wife and I were standing half in the aisle and half in the row - obviously blocking the view of many viewers. I explained again that we had paid for these reserved seats and that he had an unassigned seating ticket. He continued to be rude repeating in what sounded like a Puerto Rican accent â€œChill out Eseâ€�, and became threatening in his mannerâ€¦.he continued to refuse to look for another seat (there were still many singles scattered through out the theater although none with two together).
At this point, I became very exasperated and to make matters worse the man next to him (apparently they were together) started yelling for us to get the manager â€“ they werenâ€™t moving period!
We hiked back to the lobby and asked for the manager to explain our situation. The manager (whose name is apparently Teresa - although I am really not sure because when I later asked for her full name or her bosses name she rudely replied â€œitâ€™s Teresa and thatâ€™s all you need to know!â€�. Even after I explained the serious situation, Teresa would not get off her a@s and offer any help, instead she sent a young teenage boy usher who weighed about 85 pounds to try and rectify the situation.
We then followed him back and all three of us stood in the aisle, in the dark, blocking everyoneâ€™s view while the usher determined the man (seat 6) had an unreserved ticket. I believe he gave up pleading with him and then asked the man next to him (seat 5) where he was supposed to be. Seat 5 stated he was supposed to be in the next row where the couple in front of him was sitting. The usher then tried to get that couple to move as they apparently were in the wrong seats also, but they started giving him a hard time too.
By this time, we had missed about 20-25 minutes of the show and again left to get the manager. THE MANAGER (Teresa) REFUSED TO HELP â€“ SHE WAS INSOLENT & INCOMPETENT!
We left the theater totally humiliated and disappointed. Our special night out of movie and a dinner was totally destroyed! We drove the 45 minutes home in silence!
The teen ushers were very nice and did the best they could. The manager (Teresa) was totally at fault â€“ she had the responsibility and total authority to easily correct the situation and she did absolutely nothing!!
Thank you Channelside Cinema forâ€¦
THE WORST THEATER EXPERIENCE OF OUR LIVES!
MY STRONGEST RECOMMENDATION â€“ AVOID CHANNELSIDE CINEMAS AT ALL COSTS!