Stay away from this business as far as possible...:
This business is very bad. Don't even go near the door.
I brought in a stereo unit to be fixed. The "very nice" in person gentlemen said that he would look at it. I needed to leave $40.00 as "possible" deposit toward "possible" repairs. I specifically said that I didn't want repairs done to the unit if it was over $70.00.
He calls me today and says that it will cost $300.00. This time on the phone, he is "not so nice." I ask for my $40.00 reimbursed toward me. He refused. Said that he spent time working on it. How much time could that possibly be? 5 minutes to open the unit up and know immediately that the unit was not fixable? He has been, or so he says, in business doing this for over 40 years and he can't tell by looking at it, it's a gonner? Come on!
I filed a complaint with the Better Business Bureau today. Sure maybe I will be out $40.00 but his guy has stolen my money as a thief on the street would.
Please never enter these doors and don't trust this guy. This gentlemen is a first rate rip off artist. Obviously he has had years to perfect his "act."
by kateharris on January 05, 2012
Mom and Pop Nightmare:
20th Century is a small mom-and-pop audio retail shop and repair service run by an elderly Polish couple, Mitch and Ursula Lewczuk. Since I like to support independent businesses, I’d taken my ancient stereo receiver to 20th Century to be fixed a few times. (I had to wait a long time for service, and it wasn't cheap.) But that quaint Old World charm turned out to be delusional. I purchased a pair of speakers one day (for an exorbitant price), took them home, opened the cardboard container, pulled out the owner's manual...and then nothing else. The speakers remained in their styrofoam braces and plastic sleeves. That's because I'd just learned that a family member had bought speakers for me as a Christmas gift. On the receipt it clearly stated "All claims and returned goods must be accompanied by this bill." So I went to the store the next day, and was greeted with a horrified glare. It was obvious Lewczuk considered my return an unconscionable nuisance. After I asked to return the merch, he replied in an angry tone that was not possible. He pointed to a small sign high in the corner of a wall: "All Sales Final." I hadn't seen it earlier, but in this cluttered shop it's unlikely you'd notice it, and Lewczuk hadn't said anything about his no-return policy either. When I protested, Lewczuk became aggressive. And then his wife asked me I’d found a better deal online, suggesting I was lying. I told him they should treat a returning customer with more respect. Lewczuk said he had "100,000 customers," brandished a handful of service orders, and added “I don’t need people like you." He even mocked my previous business as insignificant: "Big deal," he said. And then he started swearing and accusing me of mistreating him because he was 70 years old. I said that was one of the reasons I'd gone to him earlier, because I'd valued his experience. And then I stood there in shock, not sure whether to toss the speakers angrily on the floor or do what he clearly wanted: retreat meekly and never come back with my nonsense. In the end, I simply said, "Never again" and left. I have NEVER encountered such disdain for a customer. Do yourself a favor and avoid feeling like Oliver Twist begging for another bowl of gruel.
by chicagojourno on November 29, 2008