3rd Wave Solutions

Customer experience as competitive advantage The real competitive edge today is the customer experience. It drives brand loyalty, garners higher price points, and grows the customer base through social word of mouth. Designing contact centers with this in mind is what we do. Plain and simple. Enhance.
Elevate. Evolve. Altivon delivers high value, high impact contact center solutions that...

Bill Leasure manages the team that provides contact center consulting services to identify opportunities for innovation and optimization.