After just a month we decided to withdraw our daughter from this facility , but you have to give 60...:
After just a month we decided to withdraw our daughter from this facility , but you have to give 60 days notice to get your large deposit back. Our baby was fed late on multiple occasions – when we asked why she was fed 1 hour and 45 minutes late they said they “were busy”. We witnessed a hungry baby cry for half an hour before it was fed; babies are strapped to bouncy seats for much of the day and often fed in them, the “teachers” change during the day so when you pick up your child the teacher can’t tell you about what happened in the morning. On multiple mornings we witnessed one teacher with more than 4 babies. We would tell the owner who would send in another teacher. One time the owner was not there and we had to go into another classroom and pull that teacher away to go to the infant room. One parent told us how he witnessed a fire drill occurring one day when the owner was not there that resulted in untethered toddlers wandering the sidewalk and wheels on the cribs used to transport the infants falling off. Despite the owner’s assurances, the teachers do not appear to be adequately educated, for example one teacher stated that our 6-month old should be walking. They are poorly organized and the facility often appears rather untidy and dingy. For example, we still get emails from the organization and we still have webcam access despite withdrawing our daughter some time ago. It often took multiple requests in order to get simple administrative matters taken care of, such as asking for monthly invoices. The owner can be very smooth and gives off a false aura of being in control, but she made us a lot of promises that she did not follow through on.
by Magda Murray on November 12, 2008