Dear Thomas,
My name is Patricia Dugo and I am the Director of Account Management at R. Dugo Landscaping. I came across your review and express deep regret about your experience. This is the first time I am encountering your compliant about our services. Our company does care about its customers and the relationships we have maintained with them for 15 years. If there is a problem, it is our number one priority to right it and to serve our customers to the best of our aptitude. Our customers’ satisfaction is our number one value. I am interested in your case, furthermore, I am as unreservedly engrossed in rectifying the situation. I want to express the displeasure of not being advised with this inclination straight away and can only look forward to getting the chance to help you.
Going forward, I have attempted to backtrack in our records to better assist you and to provide me with further insight on the quandary; however, I could not find anything helpful such as any phone dialogue/numbers or complaints made in relation to the services you described. Due to the lack of information I am presented with, such as your full name, phone number, or address I cannot access your job orders accordingly, thus, I am going to need a little more information from you. Please feel free to reach me on my direct line (847) 890-1421 or you can dial the main (847) 730-5227 for customer service who can also direct you to me. You can also email me at
[email protected] as well. Again we want to help so I hope that you do give us a call.
Sincerely,
Patricia Dugo
Vice President and Director of Account Management
R. Dugo Landscaping