A1 Refrigeration & Appliance Repair

Jacksonville's Premiere Appliance Repair Team. Our Company has a new year special of 45.00 service call fee.
(Which includes a Specialized diagnosis of the whole machine). We have been servicing the Jacksonville area for over
ten years and have over 110plus years combined experience. We service all Major Brands of Appliances from washers to dryers,
refrigerators to icemakers. Our Team of...

WORST CUSTOMER SERVICE EVER!! DO NOT USE!! Our fridge stopped work just before Christmas. My mother used A1A and recommended them to us. We called them, and they came out and said it was the motherboard and they had to order a new one. They said they would have the part in a day or two, and offered to come out on x-mas eve, we said that was not necessary. So then they said they would be out on the 26th. 26th came and went, we heard nothing from them. We called them the next day, they said "we thought you understood it was a holiday and we didn't get the part" We said no, you told us you would have it by this day, but fine. They said they would call us by the next day if it was not in. Again, they never called to tell us it was not in. We repeated this several times, they promised us they would call and never would, we would call and they would apologize or make up some excuse why they never called. We felt like at this point they had our money and didn't care at all. Finally they installed the part, and it doesn't work. They came back 3 more times, each time guessing what was wrong and "fixing" something else. Several times they did not show for appointments at all, and we had to call to find out they could not make it that same day. At one point a tech told us that a previous tech had installed something wrong, and that is why it was still not working. Finally they get it kind of working (the water and icemaker were not working right, which they were before. But it was such a nightmare getting that far we did not want to call them back.) 3 weeks ago my fridge stopped working again. I called them told them what time I had to go to work, and they assured me they would be there by then, but they never showed or called. The fridge started working again. Then a week ago it went out again. I called again, and again told them when I was available, they told me they would be there yet did not show by the time they promised me. I got home from work with a note on my door. My wife had off yesterday, so they said they would be there between 10 and 12. They never showed. She called them and asked to speak to a supervisor, the person who has answered the phone every time, Erika, said she was the supervisor. She said she called me on my cell and left me a message saying they could not make it. I called her then, because I never received a missed call or a message from them at all. She was completely lying about calling me and leaving a message, that never happened. She then assured us they would be out today, before noon. Again they did not show, nor did they call us to say they were not going to be here. My wife had to finally call them, and they said they were busy and might make it out before 2 pm. My wife had other things she had to do today, and had already wasted all morning waiting and could not wait any longer for them. So we have spent plenty of money, and WAY, WAY too much of our time waiting for them, yet NOTHING IS FIXED. This company has by far the WORST customer service I have ever seen! They feel customers should have to work around the companies schedules. They have no clue how to book and then show up for an appointment, they are completely unprofessional, the people you speak to are rude, oh and they cannot apparently even fix a fridge, which is the whole reason they are there! Unfortunately we are stuck dealing with them since they already took our money, yet all we have to show for it is a broken fridge and days worth of wasted time waiting for them to show up when they say they are going to. DO NOT WASTE YOUR TIME AND MONEY, FIND ANY OTHER COMPANY!!!!

They saved my day by getting my fridge back in order. it lost it cool and they were out that day to fix it and it did not brake the bank .. My Tech was so cool and ready to talk me through what he was doing and the girl that answered the phone was able to put me in to the tech busy day.. Great Will tell everyone about them ,,,,,,,,,,,,,,,,,,,,,A+ all the way ...

A1A Refrigeration & Appliance Repair is dedicated to bringing the best and most reasonably priced appliance repair to customers in the Jacksonville area. Services include refrigerator repair, washer and dryer repair, dishwashers, air conditioners, ranges, water heaters, even microwave ovens. We have over 35 years experience so you can be assured that the service you get will be only the best....

24 Hour Service! We have a 92% effiecency rating on 1st visit completion. We service All brands of appliances and repair appliances at the best prices and service period...