Horrible customer service. Do not recommend. Scam artists. Dont go there:
Don't go there unless you want to be hustled out of your money, or get into a FIGHT for catching their scams.
MY EXPERIENCE:
I took my brother's car into the Aloha/Beaverton AAMCO branch, and was rudely and disrespectfully treated. The customer service representative (Daniel E. Pilcher) wanted us to pay for some ridiculous additional diagnosing, after we had taken in the vehicle to be fully diagnosed in the first place. When my brother and I went to pick up the car, my brother made it clear to the customer service representative (Daniel E. Pilcher) that he was upset because he suggested that we should incur additional diagnostics fees. Anyways, as we were sitting in our vehicles getting ready to leave, the customer service representative proceeded to follow us to our vehicles (in the parking lot) to further agitated the situation (while leaving other customers waiting and unattended). He then proceeded to call us “retards,” "redneck hillbillies," and threatened to punch my brother. He even made a suggestive punching motion towards my brother (acted like he was going to punch him). He then proceeded to make remarks about our vehicles, intelligence, mother, and started shouting homophobic slurs. He further challenged us to fight him, claiming that he could take both of us in a fight. Fortunately, we had the good sense to just leave, but as we left he proceeded to tell us that our whole family was not welcomed back to that establishment. With customer service like that, who would want to go back, especially with Daniel E. Pilcher (Customer Service Manager) still working there. If that's their head customer service representative, I'd hate to see their other customer service representatives. Very unprofessional.
by Jessie Izquierdo on December 19, 2013