Perfection:
Abc plumbing was the most professional technician I have ever had work at my house. They were on time very professional, and went above and beyond what was required. They changed my galvanized pipe over to PEX. The job was completed on time and on budget. They left everything very neat and clean. I would HIGHLY RECOMMEND them to anyone, will definitely use again.
by Rjl4tnvols on June 04, 2012
Do not use:
If I could give zero stars I would. Did not respond to repeated phone calls for service through warranty company. My water heater broke on Monday. That same day, at 3 p.m., I called my home warranty company, American Home Shield, who told me that they would contact ABC Plumbing and that company would call me to set up an appointment. They did not call me on Monday. When I called on Tuesday morning, around 10 a.m., the man who answered said "I'll call you later." He never did. Finally on Wednesday at 1 p.m. he came to my house and got all the information he needed, determining that I did, indeed, need a new water heater. He told me he would call AHS to report his findings and set up a time to replace my water heater. He never did. I called AHS between 10-15 times Wednesday through Friday, and they called him several times and he never responded. His customer service is terrible and because of him I had no hot water for five days. Thankfully, I did not pay him anything. I just wanted to complain about his inability to make a simple phone call to either AHS or myself. What I had to go through just to get a basic necessity was completely ridiculous. On a side note, I was finally able to get a different company to come out. They responded immediately, replaced my water heater the same day and it took them no time at all. So it should have taken ABC Plumbing the same amount of time to take care of my simple problem.
by Anonymous on December 05, 2009