Ace Discount Glass & Door
6308 Spicewood Springs Rd
AustinTX78759
Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Check, Debit
Closed
- Sunday
- 1:00pm-5:00pm
- Monday
- 7:30am-6:00pm
- Tuesday
- 7:30am-6:00pm
- Wednesday
- 7:30am-6:00pm
- Thursday
- 7:30am-6:00pm
- Friday
- 7:30am-6:00pm
- Saturday
- 7:30am-6:00pm
- Average Rating
- Total Reviews
- (64)
Recommended
0
Not Recommended
0
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Description
Roy is the owner and manager of Ace Discount Glass in Austin, TX.
Member Reviews
HIGHLY recommend this company for any glass or mirror needs:
Can't believe how prompt and courteous these people were. After having a bad experience with two other glass companies in Austin I called Ace. They did EXACTLY what they said they could do and at the price they quoted. Definitely would recommend this company to all my friends.
Stay away from this company! Liars, rude people, bad service!!!!!:
This is the worst experience I have EVER had with ANY company. ACE Discount Glass and Doors!!!
Well, long story short: one of the window glasses in my apartment ended up being replaced twice within half an hour. The first time, I broke it; it was my fault, no question about it. Later, apparently, the guy from ACE did a bad job in the replacement and the glass did not look stable to me at all. So I pushed the glass a bit trying to feel whether it’s tight, and the glass just fell down and got broken again. The guy was probably on his way back to ACE and I asked my landlord to call him back to replace the glass again. AT THAT TIME, he told me that the glue he used takes 24 hours to be cured.
Later I received a bill with twice the charge of a single window. I think the second replacement was not totally my fault because 1) apparently the guy did not do a good job at the first time and that’s why the glass fell down so easily and got broken again 2) He did NOT tell me not to touch the glass within 24 hours UNTIL AFTER the second replacement.
So later I called ACE a few times (512-345-3105) to discuss this issue and I got very angry when they insisted that the guy had told me not to touch the glass after the first replacement and I still touched it and broke it again! What a bunch of liars! I can swear to the GOD that that guy did not say A WORD after the first replacement!
What’s more, they have no professionalism at all in dealing with customers. When I called, the best they did was to direct my call to A person and then A to B, B to C and so on… What made me even angrier was that they (more than one person, including that billing “lady” and a male “manager”) would make their argument to you, and then without saying goodbye or anything, abruptly hang up the phone before you respond! That’s just amazing! Again, more than one person, more than two times. In my opinion, that’s REALLY REALLY RUDE!
In the past, I have had some bad experience with some companies. But now my knowledge and understanding of terrible company and terrible service people has been brought to a whole new level, thanks to Ace Discount Glass and Doors!
Well, long story short: one of the window glasses in my apartment ended up being replaced twice within half an hour. The first time, I broke it; it was my fault, no question about it. Later, apparently, the guy from ACE did a bad job in the replacement and the glass did not look stable to me at all. So I pushed the glass a bit trying to feel whether it’s tight, and the glass just fell down and got broken again. The guy was probably on his way back to ACE and I asked my landlord to call him back to replace the glass again. AT THAT TIME, he told me that the glue he used takes 24 hours to be cured.
Later I received a bill with twice the charge of a single window. I think the second replacement was not totally my fault because 1) apparently the guy did not do a good job at the first time and that’s why the glass fell down so easily and got broken again 2) He did NOT tell me not to touch the glass within 24 hours UNTIL AFTER the second replacement.
So later I called ACE a few times (512-345-3105) to discuss this issue and I got very angry when they insisted that the guy had told me not to touch the glass after the first replacement and I still touched it and broke it again! What a bunch of liars! I can swear to the GOD that that guy did not say A WORD after the first replacement!
What’s more, they have no professionalism at all in dealing with customers. When I called, the best they did was to direct my call to A person and then A to B, B to C and so on… What made me even angrier was that they (more than one person, including that billing “lady” and a male “manager”) would make their argument to you, and then without saying goodbye or anything, abruptly hang up the phone before you respond! That’s just amazing! Again, more than one person, more than two times. In my opinion, that’s REALLY REALLY RUDE!
In the past, I have had some bad experience with some companies. But now my knowledge and understanding of terrible company and terrible service people has been brought to a whole new level, thanks to Ace Discount Glass and Doors!
Information from the business
Ace Discount Glass specializes in home, business & auto glass repair & installation. No leak guarantee.
Window repair: Home, commercial, & car windshield replacement in austin. We offer 24 hour emergency glass & door services. Call ace today! 512.345.3105low low prices!se habla espanolace discount glassany and all glassbroken or foggedelgin wildcat 2001fast serviceget the best price andinsulated thermal panejeremy blisardtrust someonedon't sacrifice quality.
Ace Discount Glass is located at the address 6308 Spicewood Springs Rd in Austin, Texas 78759. They can be contacted via phone at (512) 345-3105 for pricing, hours and directions. Ace Discount Glass specializes in Driveways, Roofs, Sunrooms.
Ace Discount Glass has an annual sales volume of 5M – 9,999,999. .
Ace Discount Glass provides Maintenance, Windows, Design to it's customers. For maps...
Ace Discount Glass has an annual sales volume of 5M – 9,999,999. .
Ace Discount Glass provides Maintenance, Windows, Design to it's customers. For maps...
Ace Discount Glass & Door is open every day with 24 Hour Emergency Service. We fix Home, Business & Auto Glass. We accept insurance and go mobile on site. On any car, truck, or automobile we quote, repair or replace front or back windshield, door glass, vent glass, side glass, or sunroof. We put windows back on track and install the power window motor or regulator. We can install a mirror and a...
