Acme Nissan

2050 Us Highway 130 Monmouth JunctionNJ08852
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They talk about Family but don't back it up:
so this is an update, unfortunately things went sour quickly again. 900 miles into the new pathfinder and the battery went dead....was told it was a computer settings issue....then just under 1200 miles the rear passenger tire blew out the sidewall.....but I purchased the warranty on the tire/rim...thank goodness.....well, when I was speaking to the service manager, Tom, he swore there was no way the tire wall blew out without hitting something....so here's my question to Tom....why would I lie about hitting something when I have a 100% replacement warranty? So this got me thinking should I be concerned with the other 3 tires....so I talk to sales about this....well, they don't want to hear it. Rich, Brian, Jack, Paul (jack and paul are the owners sons) "can't" do anything about it and recommend I call Nissan Corporate. Over the course of the next 2 weeks...yes, I said 2 weeks....I am led to believe the tires would be replaced by the fact I am in constant contact with the service manager Tom and the Corporate Relationship manager, Verta. We even go so far as to have a conversation about which tires I would be comfortable with....well 2 weeks in a rental car that Acme Nissan paid for (approx. $450 from my understanding of rental car rates) Corporate Nissan said they wouldn't replace them and that I have to take this up with the tire company....really? 2 weeks for this? So I go into Acme to pick up the pathfinder and ask for them to sign a release form on what their opinion is on the tires and that they will not replace the tires, both from Acme and from Corporate....they refuse to sign, Lou in sales, and Brian R. is such the car salesman now. I ask him "Brian, when you sold me the car, you said you have a wife and a 2 year old, would you feel comfortable putting YOUR family in this car knowing the tires may be unsafe?" His response...."well, we really shouldn't be talking about this" Nice job guys....ACME TALKS THE TALK about family....we are family owned, we care about family, yadda yadda. well, when it comes time to walk the walk, they turn their back on you.....Nice Job Acme Nissan....by the way, Paul and Jack, the owners sons....my wife works with 2 people they both went to high school with in the North Brunswick area. Those 2 people my wife works with are friends with Paul and Jack on Facebook. They sent them messages to ask for them to help out and their response "yeah, we know who this guy is" .....talk about not giving 2 poops about your reputation. Oh and one more thing to the owners of Acme....Paul is getting married this Friday....would you feel safe putting him and his new bride in a car that Paul could swear he didn't hit anything and the tire wall blew out? I hope you all can sleep well at night, I am going to have to pay out of my own pocket to make sure I can and that my family is safe. Good job with a first time Nissan buyer !!!
by Dan Okavage on May 01, 2013