Advantage Lock & Key

3439 NE Sandy Blvd. PortlandOR97232
Open All Day
Open All Day
Open All Day
Open All Day
Open All Day
Open All Day
Open All Day
Payment Methods: Visa, MasterCard, American Express, Discover
Average Rating
Total Reviews
Recommended 0
Not Recommended 1
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by ezlocal on October 17, 2012 from ezlocal

Member Reviews

How Are They Still in Business?!:
I'm sure the short answer to the question is that when people are in a bind, they really have no choice. I didn't even have my phone to look them up - someone else had to call for me. So once the technician got there, the quote quickly jumped to $120. If my child hadn't been with me, I would've told him I'll just wait it out. Again, exploiting people in a bind!

It took the locksmith MAX 2 minutes to open the door.. MAX! Talk about a racket! I called the company and asked if that price was normal. Their response was that it depended what "kind" of lock. I said that it obviously wasn't Fort Knox if it took him so short a time. Crickets..

DO NOT.. DO NOT USE this company. Scam artists par excellence who obviously do not care about repeat business, bad reviews, or customer service, but solely about gouging customers who've found themselves in a bind.
by JB on February 02, 2017
Worst company ever:
I have never been treated so badly by a company in my entire life. Advantage lock and key was dispatched out by a third party company and I had no idea that is how locksmith companies work. The technician arrived at my house at 7:37pm on Saturday night. He did not seen to know what he was doing and started the job by taking off the wrong door and making us put it back together. He then proceeded to drop and lose things the entire time. He lost the "E" piece to lock and had to replace it with a broken one out of the trunk of his car. We had to be with him the entire time holding flashlights for him and finding lost or dropped pieces by the time he finished the job it was 11:00 pm and he handed us two bolts and a black piece and stated he didn't know where the pieces went and it was no big deal. He was also unprofessional enough to bring his girlfriend to the job with him, have us provide him bottled water, and even use our bathroom. Upon trying the keys they didn't seem to quite fit right and he said they just needed to be used.
The keys still do not work right and when we went to open the door the handle is completely loose and not put on the door right, the lock is recessed into the handle, and when we went to roll down the window it completely slammed into the door and the auto feature to roll up the window will not work. The window is completely loose inside of the door and will not roll up now.
Sunday morning I checked my bank statement and instead of being charged $205, I was charged $205 dollars twice. I immediately called the company using the phone number listed on my receipt and asked to have a different technician to come out to fix the door. They refused my request. I then asked to speak to a manger and was told one would call me. When the supposed Manager contacted me I was treated completely rudely and said I would be given a refund but only the original tech would be sent. I refused this saying he did not know what he was doing and did not want further damage done to my vehicle. He then became even ruder to me, calling me names and hanging up on me. I called back numerous times and each time he told me he did not care and he would not help me and proceeded to hang up on me again. He now will not answer the phone when I call or picks up the phone and hangs up again. At this point my door is still broken and I have not been reimbursed my double charge. I contacted the original number that I called for service that had issued my order to Advantage Lock and Key and was told that they had been told by the company that I was too" broke" to pay for services and that I never had services completed. I looked them up on the BBB and they have an F rating. I did not call Advantage Lock and Key a dispatch company sent them to me. I am completely appalled at their customer service and frankly their technician's competency.
by Tarrah on July 14, 2014

Information from the business

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by localcom on January 05, 2015 from localcom
Get dependable lockout services from the professionals at Advantage Lock And Key, where we provide you with all of the services you need so you won't be locked out!, At Advantage Lock And Key, we offer many different lockout services including new keys and locks, key replacement, lock replacement, auto locks, key duplication, and more. We can replace or duplicate any house key or car key,...
by superpages on October 02, 2013 from superpages
Advantage Lock & Key in Portland, OR serves Residential, Commercial, Industrial customers. We specialize in Immediate Professional Locksmith Service 24/7. Our Hours of Operation are: Sun Open 24 Hours, Mon Open 24 Hours, Tue Open 24 Hours, Wed Open 24 Hours, Thu Open 24 Hours, Fri Open 24 Hours, Sat Open 24 Hours We are proud to have the following certifications and affiliations - AAA,...
by superpages on June 23, 2011 from superpages