All Appliance Repair
93 Route 31 N
PenningtonNJ08534
Payment Methods: Visa, MasterCard
Closed
- Sunday
- Closed
- Monday
- 9:00am-5:00pm
- Tuesday
- 9:00am-5:00pm
- Wednesday
- 9:00am-5:00pm
- Thursday
- 9:00am-5:00pm
- Friday
- 9:00am-5:00pm
- Saturday
- Closed
- Average Rating
- Total Reviews
- (8)
Recommended
0
Not Recommended
0
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Description
All Appliance Repair can be found at Rt-31 N 93. The following is offered: Appliance Repair. The entry is present with us since Sep 7, 2010 and was last updated on Nov 12, 2013. In Hopewell there are 1 other Appliance Repair. An overview can be found here.
Member Reviews
Do Not Do Business with this company! 09/18/2017:
HORRIBLE CUSTOMER SERVICE!!!! Do not do any business with this company.
The receptionist Janette is very rude, disrespectful, combative, condescending, lacks respect, compassion, and the epitome of unprofessionalism. I have a home warranty contract that uses this company for repairs. All repair was sent to my home to diagnoise a problem that my freezer was not freezing and the ice maker was no longer making ice. The technician just took a look and said it's the fan and had to order the part. Would take 10-14 business days. I had to buy a upright freezer in the interim. He came back and installed the new part and told me the ice maker should work in 24-48 hrs. If not call back. It never started working so I called back and they sent a different technician. He assessed that the fan they installed was faulty. Had to order a new fan. Came back and installed the new fan. Told the ice maker will work in 24-48 hours. Still not working. I called back and the receptionist Janette stated she could not send the repair technician back because she closed the claim and that if I wanted the technician to come back I would have to open and new claim and pay another $100 deductible. I called my home repair company and they issued a recall and stated I would not have to pay another $100 deductible. I only would have to pay if there was a new/different issue. So far I have taken 5 days off from work for this repair. They only give you the time window the morning of. I have no way of even taking 1/2 day from work. The technician came and wanted a $100 ded. I told him I should not have to pay as per the home warranty company because this is a recall not a new claim. He called the office and Janette stated it was a new service and I had to pay. I procedded to ask to speak to her and that's when I have the most unacceptable treatment from a company that was providing me a service. She was screaming at me, screaming over me when I was speaking, I was trying to explain to her what I was advised by the home warranty company but she was not trying to understand/hear what I was saying. She wanted to be right and that's that. I asked her to put herself in my shoes and if she would want to pay for something that was not fixed in the first place. She refused, told me she's pulling the tech out of my house and to figure out how I'm getting my appliance fixed because he's out of there! Then she hung up on me.
The receptionist Janette is very rude, disrespectful, combative, condescending, lacks respect, compassion, and the epitome of unprofessionalism. I have a home warranty contract that uses this company for repairs. All repair was sent to my home to diagnoise a problem that my freezer was not freezing and the ice maker was no longer making ice. The technician just took a look and said it's the fan and had to order the part. Would take 10-14 business days. I had to buy a upright freezer in the interim. He came back and installed the new part and told me the ice maker should work in 24-48 hrs. If not call back. It never started working so I called back and they sent a different technician. He assessed that the fan they installed was faulty. Had to order a new fan. Came back and installed the new fan. Told the ice maker will work in 24-48 hours. Still not working. I called back and the receptionist Janette stated she could not send the repair technician back because she closed the claim and that if I wanted the technician to come back I would have to open and new claim and pay another $100 deductible. I called my home repair company and they issued a recall and stated I would not have to pay another $100 deductible. I only would have to pay if there was a new/different issue. So far I have taken 5 days off from work for this repair. They only give you the time window the morning of. I have no way of even taking 1/2 day from work. The technician came and wanted a $100 ded. I told him I should not have to pay as per the home warranty company because this is a recall not a new claim. He called the office and Janette stated it was a new service and I had to pay. I procedded to ask to speak to her and that's when I have the most unacceptable treatment from a company that was providing me a service. She was screaming at me, screaming over me when I was speaking, I was trying to explain to her what I was advised by the home warranty company but she was not trying to understand/hear what I was saying. She wanted to be right and that's that. I asked her to put herself in my shoes and if she would want to pay for something that was not fixed in the first place. She refused, told me she's pulling the tech out of my house and to figure out how I'm getting my appliance fixed because he's out of there! Then she hung up on me.
Rude and unprofessional service:
The tech came today to look at my fridge. Didn't even attempt to look at the problem and told me it will costs thousands to fix it. Thank god it only costed us about $100 to realize this is a SCUM!!
DON'T FALL FOR IT!!
DON'T FALL FOR IT!!
Information from the business
Since 1985, our repair company in Pennington, New Jersey, has provided personalized appliance services and repairs at reasonable rates. Our trained, professional and qualified technicians come to your home to perform repairs. At All Appliance Repair, we guarantee our parts for one year and our trip charge and labor for 90 days. In addition, when you call, a live person always answers the phone.
Repairs on All Major Appliances. Providing quality, personalized service at reasonable rates in Mercer County Area since 1985.
