American Medwell

Dewitt American Medwell was founded in 2010, and is located at 3709 Erie Blvd E in Syracuse. Additional information is available at www.americanmedwell.com or by contacting Ifechukwud Ojugbeli at (315) 251-2244.

This review is for the American Medwell on 3709 Erie Blvd in Dewitt New York. These people actually cause harm. My wife is learning English and I came to help her talk with Doctor. Nurse Practitioner there the first few times, who spoke my wife’s native French, was thorough and great, sent wife out for stool and blood tests - when I came back, “Tina” told me that person was currently “no longer with them and not working anywhere else, either”. Unprofessional and malicious. When Doctor “Phyllis” came in, the Dr refused to read any previous notes, didn’t know anything about my wife’s history. When she met my wife, she asked why wife can’t “speak for herself” in spite of language barrier. Wife did her best, and when I had to sort it out for Dr Phyllis - she then picked up an attitude; as if Doctors don’t need correct patient information. Terrible personality. Second, wife was having gastrointestinal problems, Phyllis (with badgering) found previous tests, which said, “foreign patients require additional tests to rule out non-native bacteria, etc”. But Dr Phyllis said, “see, she is fine”. I said, “what about all the vomiting and diarrhea?” Dr Phyllis said she “doesn’t know". Well find out! That’s your job! I said, “what about this line that talks about non-natives?” She said, “oh yeah, I’ll send out for additional tests” (which she never did). Dangerous incompetence. I asked for referral to a Gastrointestinal specialist - she said she’ll look into it. After 2 months of badgering, phone calls not returned, confusion at the front desk, and etc … they called me back and said Dr Phyllis is not doing referrals or re-testing because it’s “not medically necessary”. So, they will neither test my wife properly, nor make any referrals to someone else who will, they have no idea what’s wrong with my wife, and will let your problems worsen for 2 MONTHS before saying so.

My new Doctor at different practice found wife has acid reflux and a small ulcer, and diagnosed food considerations and medication. Problem solved in one month. If that condition had been further ignored, this condition could have poisoned or caused permanent injury to my wife.

The people in reception are rude, impatient, interrupt, raise their voice, talk like you are stupid, don’t return calls, often don’t answer the phone, at least once set up my appointment on the wrong day, and pretty much don’t seem to understand that they are there to serve us.

By the way, I had to pay out of pocket for some of the tests done in this office, even though it was covered under my insurance, because American Medwell filled out the paperwork incorrectly multiple times.

The owner of American Medwell, Dr. Ifechukwude Ojugbeli, was recently put on three years of probation for unprofessional medical practices in the same building as the American Medwell on Erie Blvd. Look it up - “Visage Skin Care & Spa at 3709 Erie Boulevard East” on Google. The State Board for Medical Professional Conduct said, “Ojugbeli has the knowledge and skills to practice medicine safely, BUT HE HAS REPEATEDLY FAILED TO EXERCISE THE CARE THAT A REASONABLE, PRUDENT PHYSICIAN WOULD EXERCISE UNDER THE CIRCUMSTANCES”.

Yeah, I see what they mean. Apparently he doesn’t demand any better from his staff, either.

If there was a NEGATIVE 5 stars, they would get it.

I had a terrible experience at American Medwell. The staff was incredibly unprofessional. The nurse practitioner was rude from the moment she walked through the door, chiding me and treating me like a disobedient child. Rather than making me feel that she was invested in my wellbeing, she sent the message that I was yet another inconvenience that she had to deal with. I was incredibly disappointed with this experience and I will never go back to American Medwell. I have never had this negative of an experience with any health professional. Unless you enjoy working with a doctor who is brusque, impatient, crude, and demeaning, I would not recommend this office.

Went there a few weeks ago for a routine physical. The staff seemed indifferent and unprofessional. The visit seemed rushed and they didn't really care about my wellbeing. Wouldn't recommend.

I like the staff very much, all of them. I have always had a very short wait, if at all. The staff is positive, professional and upbeat. The treatments are effective and efficient. I already have recommended this office to another person, who has changed their primary care to this office. I will definitely continue my care with them.