American Petroleum Home Heat
1704 Chichester Ave
Upper ChichesterPA19061
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Description
AES provides On Road, Marine & Low-sulfur Diesel deliveries to On-Site locations, Generators, Construction sites, Boat's, Business' & Homes in PA, DE & MD. Providing same or next day deliveries in most areas! Quick & Reliable Fuel Deliveries.
Member Reviews
Do not use this company:
I figured out how to put photos on here, after I typed up this review..
I have had a similar experience to the two negative reviews posted below. The comment about Mary Ann could not be more accurate. Terrible customer service and no follow up. We had our Oil Boiler cleaned my American over the summer. In the utility room where the heater is located we have a peg board that covers 3 out of the 4 walls in the room. On that board we have tools hanging , little bins with nails, paint brushes, and so on, on one of the pegs we had a power strip(surge protector) hanging there. When the technician cleaned the unit he disassembled the chimney vent(standard in a boiler cleaning) and when he reattached it he managed to close the strip into the unit. A few months later we were having sooting again and could not figure out why because the system was clean and we did not run out of oil, American sent a tech out and he did something with a fan under the unit and left 10 minutes later. We happened to be reorganizing that room one day and went to take it off the hook and had to pull it out of our system. So the 2nd tech didn't see it and we finally figured out why we still had soot. I called American as soon as we found the issue and they had me email Mary. I attached numerous photos and explained how this issue occurred and no response I sent the first email on 1/17/14. I did not hear anything so I emailed again on 1/22/14 still nothing so I began to call every time I called I would get "we will call you back" no call. I finally got a hold of Mary Ann on 1/29 and she sent a tech out the next day (same tech) and he was there for 5 minutes and said you should not have that there and left. I sent another email to Mary Ann on 1/30 appalled at their response and stating I wanted our money back.. no response. That brings us to yesterday 2/5 I called to cancel our oil delivery (Robertsons is the same price as American by the way) and again asked to speak with a manger, they put me on the line with Mary Ann and I told her I wanted to speak to someone else either a manager or an owner, she refused to let me. She said there is nothing we can do our tech said he didn't do it.. I am not happy with that answer. She hung up on me and I called back, the entire office would pick up and hang up and even threatened to call the police on me for harassment!!! I was just trying to get a solution for the issue they are responsible for. I used no swears, no threats and did nothing other than follow up. If we had not found the cord in our system it would have melted through in the internals of the unit and most likely caused a fire. I wish I could attach photos to show you what this thing looks like. We went there in person today, I brought all my emails, printed the photos, brought the cord, printed out my phone records and highlighted each attempt I made to call them and brought a print out of what an oil boiler cleaning entails to show them where the tech would have removed the chimney vent. Mary refused to look at the information I brought, I told her to touch the cord and see where the wire is exposed and plastic is melted, you get soot on your hands from touching this thing, they keep telling us it is an electrical issue..... this thing was not plugged in it was hanging up on the hook as storage. When I first reached out to American about this I was asking for nothing, I wanted an apology and for them to say let’s send someone out to make sure everything is okay, but they avoided me, and the issue. DO NOT USE THIS COMPANY!!!!! They will not own up to their mistakes or investigate anything. They couldn't care less about their customers.
I have had a similar experience to the two negative reviews posted below. The comment about Mary Ann could not be more accurate. Terrible customer service and no follow up. We had our Oil Boiler cleaned my American over the summer. In the utility room where the heater is located we have a peg board that covers 3 out of the 4 walls in the room. On that board we have tools hanging , little bins with nails, paint brushes, and so on, on one of the pegs we had a power strip(surge protector) hanging there. When the technician cleaned the unit he disassembled the chimney vent(standard in a boiler cleaning) and when he reattached it he managed to close the strip into the unit. A few months later we were having sooting again and could not figure out why because the system was clean and we did not run out of oil, American sent a tech out and he did something with a fan under the unit and left 10 minutes later. We happened to be reorganizing that room one day and went to take it off the hook and had to pull it out of our system. So the 2nd tech didn't see it and we finally figured out why we still had soot. I called American as soon as we found the issue and they had me email Mary. I attached numerous photos and explained how this issue occurred and no response I sent the first email on 1/17/14. I did not hear anything so I emailed again on 1/22/14 still nothing so I began to call every time I called I would get "we will call you back" no call. I finally got a hold of Mary Ann on 1/29 and she sent a tech out the next day (same tech) and he was there for 5 minutes and said you should not have that there and left. I sent another email to Mary Ann on 1/30 appalled at their response and stating I wanted our money back.. no response. That brings us to yesterday 2/5 I called to cancel our oil delivery (Robertsons is the same price as American by the way) and again asked to speak with a manger, they put me on the line with Mary Ann and I told her I wanted to speak to someone else either a manager or an owner, she refused to let me. She said there is nothing we can do our tech said he didn't do it.. I am not happy with that answer. She hung up on me and I called back, the entire office would pick up and hang up and even threatened to call the police on me for harassment!!! I was just trying to get a solution for the issue they are responsible for. I used no swears, no threats and did nothing other than follow up. If we had not found the cord in our system it would have melted through in the internals of the unit and most likely caused a fire. I wish I could attach photos to show you what this thing looks like. We went there in person today, I brought all my emails, printed the photos, brought the cord, printed out my phone records and highlighted each attempt I made to call them and brought a print out of what an oil boiler cleaning entails to show them where the tech would have removed the chimney vent. Mary refused to look at the information I brought, I told her to touch the cord and see where the wire is exposed and plastic is melted, you get soot on your hands from touching this thing, they keep telling us it is an electrical issue..... this thing was not plugged in it was hanging up on the hook as storage. When I first reached out to American about this I was asking for nothing, I wanted an apology and for them to say let’s send someone out to make sure everything is okay, but they avoided me, and the issue. DO NOT USE THIS COMPANY!!!!! They will not own up to their mistakes or investigate anything. They couldn't care less about their customers.
Information from the business
AES provides On Road, Marine & Low-sulfur Diesel deliveries to On-Site locations, Generators, Construction sites, Boat’s, Business’ & Homes in PA, DE & MD. Providing same or next day deliveries in most areas! Quick & Reliable Fuel Deliveries.
American Energy Supply, Corp., located in Upper Chichester, PA, provides home heating oil and low sulfur clear and dyed diesel deliveries to clients in Pennsylvania, Delaware and Upper Maryland. We offer expert installation, service and repair of heating and air conditioning systems.
American energy supply offers fuels retail service in boothwyn, pa.call now for our lowest ratehome heating oil kerosene clear on-road dieselquick reliable & dependable fuel deliveriessame or next day fuel deliveriesweekend deliveries at no additional chargeliheap/crisis joe4oil vendoramerican energy supplyat no additional chargecall now for our lowest rate!call american energy supplyhome...
American Energy Systems provides Home Heating Oil, Kerosene & Diesel Delivery. They have the ability to provide same or next day fuel deliveries in most areas! Quick, Reliable, Dependable Fuel Deliveries. They also provide expert installation, service & repair of heating & air conditioning Systems.
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