Excellent job repairing my car:
Great job as usual. My car looks as good as new and even cleaner than expected.Thank you
by Matt G on April 30, 2020
Thumbs down:
Just picked up my car and here are my observations: The women behind the counter, I think her name is Pat, has the worst and most unprofessional attitude. While I was disputing the bill(more on that later) she made comments such as "I've been doing this for longer than you" "not today, I can't deal with this today" while holding her temples. Rolling her eyes and generally just being rude.
The bill: Original estimate was for ~$3500 which included the replacement of one wheel and one tire. My plan was to have it done at the dealership. Total cost ~$800. The check they gave me for the difference of the estimate and the work performed was for $410. For 15 minutes straight she was insulting me for not "understanding" how the cost of the tire and wheel replacement became $410 instead of $800. The car is leased and had no choice but have the check sent to Audi who in turn mailed to the shop. All said and done, I'm out of $400 and the choice I have is to let it go or spend thousands recovering that $400.
As far as the work quality, there is a screw in my front tire(barely scraped, it's new), missing a few bolts from the fender liner, headlight washer cap crooked and had to have the new paint wet sanded again to remove the horrible orange peel. Kind of funny that the estimator told me its a must that they blend the new paint onto the existing panel because otherwise it won't look right. Well, blending orange peel onto the mirror smooth factory finish looks great, gotta tell ya...
by ratkais on November 06, 2015