Said one thing on the phone, another in person:
We're a residence. That was made clear over the phone. We just need our pool refurbished. They said they could get us in mid-June over the phone. Then once Brody came out he saw that it wasn't a big job so he said he usually pushes "these sort of residential jobs" out 'til the Fall. Yeah, when everybody is just dying to go swimming. They knew it was a residential job before they came out. They knew it was just re-surfacting, re-coping and getting a new cover. And yet, once Brody came out he tried to handle me by telling me how fabulous they are and about all the commercial jobs they do, blah, blah, blah. I've gotten the same ole story 3 Springs now. If they don't care about their residential customers because we don't pay as much as commercial ones do then fine. I, as a potential residential customer, don't care about you. Let your kids starve over the cold rainy months. I don't care. My kids can't go swimming until this pool is fixed. Do you care? Sorry my money isn't good enough for you. Next!
by BunnyLuv Mac on April 01, 2015
Dana Anderson and Anderson Poolworks in Sherwood, OR Ripped us OFF!:
Dana Anderson and Anderson Poolworks in Sherwood, OR Ripped us OFF! Dana Anderson took our deposit Check in June promising to have the pool finished in 12 weeks... 12 months Later and the pool is not finished.
Dana Anderson or his daddy bruce or anyone who works with him is not answering our phone calls, our emails get sent back. They did not maintain our pool after filling, never showed us how to clean it nor give us the cleaning equipment included in the price we paid. Poor service overall.
We thought going with what seemed to be a trustworthy family run business with lower prices was the way to go but now we see that you get what you pay for. We got scammed
and we do not want to see this happen to another family in Sherwood, OR area!
Now we have to hire another pool company to finish the job! Our pool is leaking water,we got the wrong heater installed and the subcontractor threw taco bell sauce wrappers in our driveway. This is ridiculous.. Unprofessional and Unacceptable. It is sad to see that this had to happen but we have no other choice than to let others know what happened to us so it does not happen again.
Please use a more trustworthy company such as cascade pools here in Portland, OR.
by cashmast on November 18, 2013