Arizona Shuttle Service

Arizona Shuttle offers van service between Tucson, Ariz., locations and Phoenix Sky Harbor Airport. In 2005, the company transported more than 100,000 passengers and 20,000 packages. Arizona Shuttle Service began in 1987. It picks up passengers at three Tucson locations and delivers to Phoenix Sky Harbor Airport. Passengers flying into Sky Harbor can check in and pay for shuttle service at...

My wife and I arrived separately to the pickup station. She arrived first with our luggage and when the driver arrived he loaded it onto the van. As I was running late, when the shuttle was about to leave, my wife called me to ask if I was close by, and I told her that I was one block away and would be there in just a minute. She asked the driver if he could please wait a minute, and he sternly, almost angrily, replied: "I don't wait for anyone!" and he unloaded our luggage. As I was about to turn to enter the station I flashed my lights at him and he just ignored me. I completely understand that a delay can impact the other passengers, but one minute in a 90 minute trip can generally be recovered. However, being rude to my wife was completely unnecessary.

My pick up point at 501 Park was under construction, and there was no sign posted anyway of where the van pick point was. I was 25 minutes early, walked around, finally called to see where I was supposed to meet the van...not at the pick up address but in an adjacent alley. I was talking to the customer service employee who was a jerk...the van could NOT wait. I ran up behind the van, waving, whistling, and the driver pulled away at exactly the pick up time, with me maybe 40 feet behind it. Seems it would have taken a few minutes to load anyway, but no. The next van arrived three minutes late, took 5 minutes to load, but that first van could not wait 30 seconds! I will NEVER use the people again. The driver was friendly, the customer service gal was horrid and I never received any reply from my follow up to customer service. These people will take your money, but they really don't give a &%*$ about their lousy customer service.

014720attr:reservationsairport transportation & parking service

Arizona Shuttle offers van service between Tucson, Ariz., locations and Phoenix Sky Harbor Airport. In 2005, the company transported more than 100,000 passengers and 20,000 packages. Arizona Shuttle Service began in 1987. It picks up passengers at three Tucson locations and delivers to Phoenix Sky Harbor Airport. Passengers flying into Sky Harbor can check in and pay for shuttle service at...

Arizona Shuttle offers transportation between Tucson, Flagstaff, Prescott, Sedona and the Phoenix Airport as well as transportation between Flagstaff and the Grand Canyon.