avoid ATWEST rental car at all costs!!!:
booked a car with Atwest in los angeles.
waited 40 minutes for them to pick me up at airport; had to call four times to get them to come get me.
then sat in the Atwest office for 30 more minutes while they tried to find a car for me.
they finally brought the old Corolla around and said "sorry, we don't have time to wash it". it was filthy inside and out, with food scattered all over the interior from the last renter, and gum on the seat.
I called the Atwest headquarters office in san diego and spoke to someone who identified himself as a manager. when I said that I expected a discount for getting a filthy car, he YELLED at me "THAT'S THE WAY OUR CARS ARE -- TAKE IT OR LEAVE IT!!!".
I have never encountered a less professional, more poorly managed, worse quality company in the travel industry than Atwest.
pay a few bucks more and save yourself from having Atwest ruin your trip like they ruined mine.
by piggie on November 21, 2007