Auto Sounds of Bakersfield Retail Store

ASSOCIATIONS: Better Business Bureau

Do yourself a favor by not shopping at Auto Sounds of Bakersfield. Shop somewhere else unless you don't mind wasting a lot of your own time. First of all, this place is very busy, which in some cases could be a good sign. However, I believe in this case it is their downfall. Auto Sounds of Bakersfield’s showroom lacks any type of visual organization and it looks more like a warehouse than a place for customers to try out products. Even Auto Sounds of Bakersfield’s outside advertising billboard is broken with pieces of glass or plastic knocked out appearing long overdue for repair. How does Auto Sounds of Bakersfield’s lack of luster relate? Well, it should have been a red flag for me about the type of service I would receive as a customer at Auto Sounds of Bakersfield’s. While the staff are very friendly and appear to be very knowledgeable, don't get sucked into dropping your vehicle off on a Friday at 9:00am only to find out they don't even have the necessary parts to begin the install. Auto Sounds of Bakersfield’s ensured me not to worry that they would get started on the vehicle and once the part arrived at 11:00 it would be used to finalize the install. At 2:30pm, after calling Auto Sounds of Bakersfield, and not getting any real information whether the install was complete, I arrived back at the store to see for myself what was going on. I found my vehicle sitting untouched. When I confronted the owner's son he told me; " UPS is here everyday at 11:00, they must be running late, but when they get here we are ready to get the job done." As a customer, I asked why Auto Sounds of Bakersfield didn't track the package or call UPS since it was far past UPS’s regular scheduled delivery time. Auto Sounds of Bakersfield had no answer other than they were really busy and UPS delivery is beyond their control. Now working as the customer, I personally phoned UPS for Auto Sounds of Bakersfield to figure out why shipping was running nearly 4-hours late. In a matter of minutes while standing in Auto Sounds of Bakersfield’s business office waiting for a tracking number from the owner's son, which he never did find, I learned UPS wouldn't be making any ground deliveries until Monday. The reality is I could have been waiting inside Auto Sounds of Bakersfield until their closing time because not one person had the common sense or decency to make a simple phone call. Auto Sounds of Bakersfield has so much business the OWNER didn't even attempt to calm the situation or make any type of offer for my wasted day. When I asked why I had to drop my vehicle off at 9:00am in the morning when on a normal day the part would not be received until 11:00, I was told; "This is how we schedule everyone." Imagine wasting your entire day. As crazy as it sounds I am glad the install never took place. After all, if the owner and his son couldn't put 2 +2 together to make a simple phone call to UPS, what would the end product of my install have been like? Would I have had a bunch of tangled wires thrown under my dash rattling around because they were too busy to take the time to perform the job correctly? If something went wrong with my new stereo would they have had honored to fix the stereo or would they had blame the failure on “Me” the customer. Maybe they would have blamed the UPS man? The bottom line is that I would never recommend this place to a friend or an enemy. Go to a place that has the time to value their customers, has the time to make things right, and value your time as much as they value theirs.

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