They have stolen us:
We rented a car in Auto Rent for a week. In 5 days, we used 3 cars!!. The first one was a ford focus, the A/C didn’t work. The second one was a chevy aveo, everything looked ok, except the radio that didn’t work well. It was turning on and off by itself, but we didn’t take care about this because it wasn’t important for us.
The big problem became two days later when we parked the car just to have lunch, (less than two hours after been driven 1 hour) and when we returned the car didn’t start. So, we thought that it was an electrical problem because it is impossible that a battery becomes empty in that time and because we realized that the radio had problems. We called to the company and they spend 5 hours to go to help us and all the money of my cellular phone, 4 or 5 calls!!!. Even that, they charged $200 extra in our bill!!! in order to go to recharge our battery. They said that it was our fault that maybe we left some light on, it wasn’t in this way at all.
You are not going to earn money with this company; I rented a car in Dollar company in equivalent conditions and it was only $10 more than in AutoRent, and the cars was very well maintained and clean.
So, they have stolen our time and money.
by maria on February 12, 2008
Bait and Switch:
BEWARE - BEWARE - BEWARE
I received a confirmed online quote of $496 for Jan 21 thru Feb 22. When I arrived at the rental outpost - long shuttle ride from the airport - I had to wait 30 minutes while the one clerk took care of 3 young men trying to rent a Mustang. They finally decided it was too expensive so I got waited on. About 5 minutes after looking at my confirmed internet quote, I was told the the total charge would be $694 because of the extra days. My response was that the rent days were specified on my quote and extra days were included in the quote. After much delay, I finally picked up my bags and headed back to the shuttle van. They did NOT want to take me back to the airport - kept telling me that they were working on my rate. What a load. I finally got back to the San Diego terminal and was able to get another car for a month.
by M L Holman on January 23, 2008