Baker Chrysler Jeep Dodge

Payment Options: Cash, Visa, Master Card, American Express, Discover, Personal Checks, Financing

I went into this dealership and test drove the 2015 charger. When it was time to go inside and talk numbers the sales manager, Nick Perna was rude and had a very poor attitude. I was asking a few simple questions in regards to how he came up with such absurd monthly payment numbers. On their website the car was around $350 a month. My car that I was going to trade in had a negative equity of that equated to $150 a month so the total would come out to $500 a month total on the car. Yet the price he gave me was $589. That’s $89 more than what it should have been in the ball park of. That’s a $3,204 difference in the entire 36 month lease. It is my right as a consumer to be concerned and just ask how the prices came to be. Mr. Perna told me “hey this can go the easy way or the hard way, you decide.” And a few moments later after I said that price did not make sense he told me that he would not sell me the car and I have a poor attitude and told me to get out and leave and not come back. I asked who the supervisor was and Mr. Perna said the owner Ed Baker. When I asked for the owner I was told he was not there. So basically in short I was treated like garbage and "kicked out" of the dealership just because I asked a few questions about the price. After this happened I left the owner a message and was not contacted back. I am assuming that either the owner does not care to respond or that he never got to hear my voicemail as they might have deleted it.

About 2 weeks after this incident I called the dealership in regards to the voicemail message I left the owner. I was told the owner comes and goes randomly but I can talk to this other guy, Steve Oberman (not sure how you spell it) that is a sales manager. Steeve asked me what happened and what the issue was. So I told him what happened a few weeks prior with Mr. Perna. Steeve then asked me why I was wasting my time with this and said I was being ignorant and must have no life because I should not be calling about this. He went on and on bashing me throwing insults after insults at me while I never said a word bad to him. He asked me what my issue was and I just told him what happened. I kept asking for his name because I wanted to take note of it and he would not give it to me. He proceeded to call me stupid, said I was retarded and that I was mental. He told me I should go see my psychiatrist or pastor or priest because I need help. I am a veteran. I served my country and got a medical discharge for depression. The comments/insults he made are very offensive and I take them very personally. I have been dealing with depression for the past year and a half so the fact that the word mental is thrown around just because I was telling him what happened the few weeks prior hurts deeply. I did nothing wrong to him. I did not insult him or reciprocate such behavior. I kept asking for his name and he kept talking over me and insulting me so towards the end I lost my cool and told him he was being a coward not giving me his name and called him a piece of s**t. My brother in fact has multiple learning disabilities so it bothers me a lot that Steeve threw around the word retard as well. He thinks he is a big shot belittling and talking nonsense to someone on the phone. Steeve was such a coward he wouldn't even tell me his name.
I would not recommend this place to anyone at all. As a consumer this is just appalling and absolutely disgusting. I served in the US military. I came back last December of 2014. I did not serve my country to come back and get treated like trash by some cowardly childish fool over a phone. And using the words retard and mental over something like this is just ridiculous and highly offensive.

The staff at Baker is ready to help you purchase a new Chrysler, Jeep, RAM, Dodge or used car in Princeton, NJ. When you visit our car dealership, expect the superior customer service that you deserve. With years of experience and training, the Baker team will get you into the Chrysler, Jeep, RAM or Dodge that was built for you. Get the new or pre-owned car by Chrysler, Jeep, RAM or Dodge in...