Basco
1411 NW Davis St
PortlandOR97209
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Description
Basco can be found at Nw Davis St 1411. The following is offered: Appliances. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Portland there are 30 other Appliances. An overview can be found here.
Member Reviews
Be prepared in case it's defective:
Working in the customer service industry for over 20 years, I was really hoping that we would be leaving as a satisfied customer, both from the experience of the product as well as the service.
Purchasing a non-functioning stove was NOT our intention when we purchased a brand new product from Basco. It started from the rude delivery people, delayed repairs, the inability of them to repair the product due to not having the parts the first time, poor customer service from the technician, the time away from work (8 hours), high costs of take-out foods for over 20 days, a repaired stove with "scratches" (from the parts the technician received in) that I didn't even get to make, one Basco Manager telling us "he would just order us a replacement stove" while the other one telling us they have to go through the companies policy of trying to get it fixed first, etc. Had I intentionally purchased a floor model with scratches I would have expected a normal 10% discount. In fact, I even tried to purchase the floor model and Dusty (who I can actually say was great) could not sell me the floor model as there could be issues with the stove due to everyone playing with the knobs, etc. I'm sure the floor model would have worked better and purchasing a floor model would have been a risk we would have taken, expecting something to go wrong and we would not been upset had something been wrong, but not a brand new product right out of the box.
We would have even accepted that they ordered another stove in and took the defective stove back and they could have dealt with the warranty piece, had it fixed and resold in their warehouse sale just like all other returned products, but this WAS NOT an option.
We expected a 20-25% discount; a 13.6% discount (which barely covered my missed wages) is contemptuous; being able to work "outside" the company policy because my stove company won't be compensating Basco for my inconvenience. Oh but Basco wanted to apologize to me about the inconvenience which is weird because my inconvenience has also been their inconvenience. The only thing their company was out is the manager's personal inconvenience of having to deal with this and the poor reviews that I will have to give, which apparently doesn't mean anything for the company, not to mention the two sales that my two co-workers have already picked out for their remodeling.
I did my review research prior to purchasing and took the 50/50 chance that the people who commented were just dissatisfied people but of the people who don't typically write a review this was something I was not willing to accept. However, take note that should you purchase something from Basco and it is not to your satisfaction, Basco does not have a customer service satisfaction policy. Their only policy is the warranty policy of the manufacturer and they only stand behind that.
Purchasing a non-functioning stove was NOT our intention when we purchased a brand new product from Basco. It started from the rude delivery people, delayed repairs, the inability of them to repair the product due to not having the parts the first time, poor customer service from the technician, the time away from work (8 hours), high costs of take-out foods for over 20 days, a repaired stove with "scratches" (from the parts the technician received in) that I didn't even get to make, one Basco Manager telling us "he would just order us a replacement stove" while the other one telling us they have to go through the companies policy of trying to get it fixed first, etc. Had I intentionally purchased a floor model with scratches I would have expected a normal 10% discount. In fact, I even tried to purchase the floor model and Dusty (who I can actually say was great) could not sell me the floor model as there could be issues with the stove due to everyone playing with the knobs, etc. I'm sure the floor model would have worked better and purchasing a floor model would have been a risk we would have taken, expecting something to go wrong and we would not been upset had something been wrong, but not a brand new product right out of the box.
We would have even accepted that they ordered another stove in and took the defective stove back and they could have dealt with the warranty piece, had it fixed and resold in their warehouse sale just like all other returned products, but this WAS NOT an option.
We expected a 20-25% discount; a 13.6% discount (which barely covered my missed wages) is contemptuous; being able to work "outside" the company policy because my stove company won't be compensating Basco for my inconvenience. Oh but Basco wanted to apologize to me about the inconvenience which is weird because my inconvenience has also been their inconvenience. The only thing their company was out is the manager's personal inconvenience of having to deal with this and the poor reviews that I will have to give, which apparently doesn't mean anything for the company, not to mention the two sales that my two co-workers have already picked out for their remodeling.
I did my review research prior to purchasing and took the 50/50 chance that the people who commented were just dissatisfied people but of the people who don't typically write a review this was something I was not willing to accept. However, take note that should you purchase something from Basco and it is not to your satisfaction, Basco does not have a customer service satisfaction policy. Their only policy is the warranty policy of the manufacturer and they only stand behind that.
No Customer Service:
I bought a very expensive Viking range here. The oven no longer functions. It hasn't worked for 3 weeks. The repairman has been out twice. Each time I waited for him for 3 hours. I had to call and ask where he was. Basco gave me this repair company. Each time, the repairman said he didn't have the part (electric igniter does not work) and I would have to wait a week for it to come from Seattle. I went to Basco and talked to the owner. I said I wanted a replacement oven that worked and he said I couldn't have one because there was not anything fundamentally wrong with my unit (it just doesn't work). I will not have an oven over Christmas (other than my Fred Meyer toaster oven, which has never broken). I have been using this range about 7 months. The owner didn't even offer to Fedex a part so I could get it for Christmas. He didn't seem concerned at all that my brand new $3400 range that I bought from his store is a lemon.
Information from the business
We are a builder supplier of appliances to the new construction and remodeling industries.
BASCO offers a wide selection of containers and packaging supplies: steel drums, plastic drums, fiber drums, IBCs, metal pails, plastic cardboard boxes, drum pumps, drum handlers, drum heaters, drum lifters, drum parts, ibc parts, jars, bottles, safety equipment, spill kits, hazmat, and more.017750ATTR:WASHERS063150ATTR:SERVICEDISHWASHERSINSTALLATIONOVENSREFRIGERATORS
We show a wide variety of products displayed in warm, inviting kitchen environments. These appliances are displayed "Live" awaiting your discerning, hands-on critique. Sit by the river rock fireplace and sample a cup of coffee from the "Live" Miele Coffee System while viewing a product demonstration of the incomparable La Cornue Range from Paris. While BASCO has an extensive collection of high...
Tags
Aga Ranges
Viking Appliances
Aga Ranges
Viking Appliances
