Best Buy

Best Buy is located at 13711 W Bell Rd, Surprise, AZ..

If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.

Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.

I went to the Best Buy store in Surprise Arizona and spoke with Jamahal in the camera department. I explained to him that I was going to be buying 2 Canon XTI cameras. One for myself in February for my birthday and one for my wife in May for her birthday. We want to take a photography class together and this would also enable us to share lenses and other accessories. Jamahal told me that if I was buying 2, he would sell them to me at $100 off the normal price. He also said that I could buy these at 2 different times. I then asked him about using a coupon that I received for 12% off any purchase for my birthday. He said that I could use that as well.

Well, I went to the store on February 17th to get my camera. Jamahal was not there so I spoke to another guy in the department. He said he couldn't make any deals ad got the acting manager Chris. When I told Chris
about the deal Jamahal was going to make he said he couldn't help me. When I said I thought that was not the type of customer service that I would expect from a store such as Best Buy, he shrugged his shoulders with a cocky grin on his face and said "Oh well" and chuckled about it. Then he said if I bought 2 cameras that day, he would give me the same price. I told him that my wife's birthday was in May and I wasn't prepared to buy 2 that day, he again chuckled and said Oh well. I told him that I had found the camera at another store for $629 and he agreed to price match that store. But when I got to the register, they wouldn't let me use the 12% off coupon. I feel like that is holding me hostage by making me make a
purchase that I wasn't financially prepared to make. This ruined my birthday and has resulted in Best Buy loosing a long time customer. I have made in the past year alone, over $3000 in purchases from Best Buy. 2 computers, an XBox, multiple games, controllers, movies etc. and I will never go back there again. Congratulations Best Buy, on setting an all time high in lows for customer service.

In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find...

We make technology work for you with a full selection of HDTVs, computers, cameras, gaming consoles, appliances, cell phones, tablets, Geek Squad® services and more. Visit your Surprise Best Buy now!

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