Big O Tires
1509 Parkmoor Avenue
San JoseCA95128
Payment Methods: Visa, MasterCard
Closes in 6 minutes
- Sunday
- 8:00am-5:30pm
- Monday
- 8:00am-5:30pm
- Tuesday
- 8:00am-5:30pm
- Wednesday
- 8:00am-5:30pm
- Thursday
- 8:00am-5:30pm
- Friday
- 8:00am-5:30pm
- Saturday
- 8:00am-5:30pm
- Average Rating
- Total Reviews
- (18)
Recommended
2
Not Recommended
1
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Description
Big O Tires is a tire retailer part of a large chain of tire retailers established in 1962 in the United States of America, that has expanded over the years throughout the country and Canada. Because Big O Tires does not manufacture the tires, all tires are purchased from various trusted suppliers that guarantee for their products.
Member Reviews
Great Help:
Just purchase used ford explorer. Took it in for a smog, they gave me a free vehicle inspection with prices on each item. Went back to talk to the seller, informed him of inspection items. Agreed to reduce price of the truck. Went got estimates on all repairs. Big O gave me the best price and service with free loaner car. Thanks for all your help.
Just great:
Very helpful place and crew, just in time when you need them. I had a blowout on friday afternoon, ordered me a new tire for next day and gave me a free loaner car, had them do my brakes for under half of dealer price. Thank you
Verygood experience:
Went to get my flat tire repaired, couldn't be fixed and didn't have the money to get a new tire, so they gave me a loner tire, came back and got two new tires.
Thanks
Thanks
What a dishonest business:
Read other reviews on Google, too!
I purchased four P225/65R17 Bridgestone tires on April 7, 2009 from Big O Tires (1509 Parkmoor Avenue, San Jose, CA 95128).
When I asked for a written copy of the tire warranty I was told by the salesperson, Mark Loomis, that he did not have any but I could go to the website if I wanted one. He made a point of telling me that (begin quote) “the tires have an 80,000 mile warranty and any flats, leaks, etc. will be repaired at any Big O at no charge.” (end quote)
I was very uneasy about the lack of warranty so I actually printed the materials from Bridgestone and took it back to Big O to get their store stamp (#5208) on the Mileage Warranty Certificate.
Yesterday, I noticed a flap of tire was hanging from one of my new tires. I took it to my local Big O and the technician said it needed to be replaced. I spoke with the Sales & Service Manager, EMAD SAIDAWI, who looked up my record and said (begin quote) “oh, it looks like you have everything except the road hazard warranty. Ouch.” (end quote)
When I repeatedly explained that I knew nothing about a “road hazard” warranty and that the salesman had completely assured me that my tires were covered for EVERYTHING he still refused to replace/fix the tire. After several minutes of arguing he told me to return in 3 hours and he would “take care of me.”
When I returned he had me drive my car into the shop, put on a new tire and, when the job was complete, handed me a bill for a road hazard warranty and the labor charge to replace/balance the tires.
NEVER ONE DID HE SAY THERE WOULD BE ANY CHARGE TO PERFORM THIS SERVICE. ONLY AFTER EVERYTHING WAS COMPLETE DID HE ASK FOR PAYMENT.
He proceeded to remove the keys from my car until I paid. I am ashamed to say that we actually struggled over my keys. He refused to return them, As a result I was forced to pay the amount.
I purchased four P225/65R17 Bridgestone tires on April 7, 2009 from Big O Tires (1509 Parkmoor Avenue, San Jose, CA 95128).
When I asked for a written copy of the tire warranty I was told by the salesperson, Mark Loomis, that he did not have any but I could go to the website if I wanted one. He made a point of telling me that (begin quote) “the tires have an 80,000 mile warranty and any flats, leaks, etc. will be repaired at any Big O at no charge.” (end quote)
I was very uneasy about the lack of warranty so I actually printed the materials from Bridgestone and took it back to Big O to get their store stamp (#5208) on the Mileage Warranty Certificate.
Yesterday, I noticed a flap of tire was hanging from one of my new tires. I took it to my local Big O and the technician said it needed to be replaced. I spoke with the Sales & Service Manager, EMAD SAIDAWI, who looked up my record and said (begin quote) “oh, it looks like you have everything except the road hazard warranty. Ouch.” (end quote)
When I repeatedly explained that I knew nothing about a “road hazard” warranty and that the salesman had completely assured me that my tires were covered for EVERYTHING he still refused to replace/fix the tire. After several minutes of arguing he told me to return in 3 hours and he would “take care of me.”
When I returned he had me drive my car into the shop, put on a new tire and, when the job was complete, handed me a bill for a road hazard warranty and the labor charge to replace/balance the tires.
NEVER ONE DID HE SAY THERE WOULD BE ANY CHARGE TO PERFORM THIS SERVICE. ONLY AFTER EVERYTHING WAS COMPLETE DID HE ASK FOR PAYMENT.
He proceeded to remove the keys from my car until I paid. I am ashamed to say that we actually struggled over my keys. He refused to return them, As a result I was forced to pay the amount.
Information from the business
Big O Tires offers a wide range of branded tires and wheels for your automobile. More than tires and wheels, Big O Tires can provide you with car services such as: tire service, tire repair, oil, lube, filters, routine services, fluids, batteries service, brake repairs, wheel alignment, suspension and front end repair.
The Big O Tires story begins back in 1962, just as America's new love affair with the automobile was.. read more hitting high gear. The market for replacement tires was exploding, and independent tire dealers found themselves struggling to compete in the face of low prices offered by major tire manufacturers' own company stores. Big O's founding fathers were a handful of progressive independent...
Big O Tires located at 1509 Parkmoor Avenue in San Jose, CA services vehicles for Retail Tire. Call (408) 294-8473 to book an appointment or to hear more about the services of Big O Tires.
The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels,...
