Brandon Dodge On Broadway
5600 S Broadway
LittletonCO80121
Payment Methods: Visa, MasterCard, Discover
Open
- Sunday
- Closed
- Monday
- 9:00am-9:00pm
- Tuesday
- 9:00am-9:00pm
- Wednesday
- 9:00am-9:00pm
- Thursday
- 9:00am-9:00pm
- Friday
- 9:00am-9:00pm
- Saturday
- 9:00am-9:00pm
- Average Rating
- Total Reviews
- (86)
Recommended
0
Not Recommended
0
Open Map
Description
At Brandon Dodge On Broadway we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Dodge and Ram models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Caliber, Challenger, Charger, RAM, 1500, Journey or Grand Caravan? We will do everything it takes to get you that model...
Member Reviews
Horrible Service Department!:
Broadway Dodge Service Department is horrible. I would never recommend them to anyone. Not only do they propagate additional problems into your vehicle when serviced, they refuse to repair, or even acknowledge problems when they are sitting in the vehicle with you on a test drive!
I have a new charger, which I was content with until my last 4 visits to the service department. My ordeal started with a sunroof track that was not properly secured and was binding. I also decided to have them address two other issues, extremely squeaky breaks and a heat shield that rattles below the exhaust manifold at about 1500 RPM. Upon arriving at Broadway Dodge I was informed that there was a “rapid response” ticket out on my car requiring steering lines to be replaced. Monty Moore (who at the time seemed to be competent) informed me that I would have to reschedule my visit for the RR since the parts weren’t in. Additionally he told me that there would be a $128.00 charge added to my bill because they were going to have to remove an accessory that was mounted to the front of the car. WHAT?!? To remove said accessory, there are a total of 8 bolts all immediately and easily accessible and 1 electrical harness disconnect. That should have been my first hint. I picked up my car later that day after the sunroof repair and was told by Monty that my squeaking breaks were due to light breaking glazing my rotors and I should break a little harder at times.
Days later I returned the car for the scheduled RR (after taking 5 minutes to remove the aforementioned accessory myself). I again mentioned that the breaks were still squealing (like a rusty 1971 ford pinto) even after adjusting my breaking habits. I really had to mash on the breaks to get them to stop squealing. To top it off, they didn’t address the vibration issues with the heat shield. Prior to leaving I was told that the service would be done in 3 hours. 4 hours later, I returned to find the car was just pulled into the service bay. Thanks for the lack of updates Monty!
At the end of the day I received my car back from the Broadway Dodge. Monty informed me that they insulated something inside the cab to address the heat shield rattle, and that my break squeal was due to excessive hard breaking. The tech noticed that the rotors had a blue tint. Well no kidding! You told me to break harder you clown! They “scuffed my pads” to stop the squeal though. Right. And their fix to address the heat shield vibration wasn’t even close. Insulate something in the cab to address something in the engine compartment? Since when does that work?!
Several days later I noticed a rubbing / grinding noise when turning sharply at low speeds. Don’t know what the screwed up, but it never did that before. And.. you guessed it.. my breaks are still squealing every time I stop. So, back I went. Again I had to remove the accessory from the front of the car due to their $128.00 charge to remove and re-install 8 bolts. Again, I told them of the manifold vibration, the squealing breaks, and the new grinding problem (which unfortunately is very intermittent – but something that wasn’t’ present prior to the RR repair). Guess what! They couldn’t’ duplicate the grinding sound so they did nothing. They couldn’t figure out there the heat shield vibration noise was coming from (Passenger side exhaust manifold heat shield!!!!!) and again, Monty had the audacity to tell me that the squealing breaks were due to the hard breaking. Good job Monty!
Enough’s enough, right? So I called up the Service department manager, Joe Altmix, and explained what was going on. He seemed to be receptive and apologetic. He wanted to do a “ride along” with me to diagnose the issues and take care of things for me. I thought to myself, finally, these issues will be addressed. (I would have loved to take it somewhere else though, but there aren’t any other dealerships that are remotely close to me) So I show up for the 7:30am meeting that Joe himself scheduled for me. Guess who doesn’t show up till 10 after 8:00?! Yup, the Service department Manager Joe didn’t even have the courtesy to call ahead to the shop to let anyone know that he would be late to this appointment. Thanks! Ok, I’m still cool headed and great him kindly. We proceed to drive the vehicle for the diagnosis. Without fail, the heat shield rattled every time the engine reached 1500 RPM, and every time I stopped, the breaks squealed like a pig. We didn’t even get to the “steering grinding” issue because the first thing out of Joe’s mouth was “I can’t hear anything”. What?!?! It’s squealing every time we stop. We even drove by the Service Department building and stopped to have the squeal amplify the sound back at us. “I still can’t hear anything” he retorted. I thought to myself, this guy must be hard of hearing. He is older after all. He suggested that he drive. Ok, go for it. Without fail, the breaks squealed every time he stopped. And again Joe said “I’m just not hearing it” then he had the audacity to add “and I have really good hearing”. Really?!? You’re denying that the problem even exists? You have to be kidding me! I can’t even relay how aggravating this whole experience was. I really wanted to duck tape his head to my fender while I drove down the street and stopped.
Anyway, I have had 1 problem resolved, 2 persisting issues, and one new problem created by the service technician during the RR repair. This has also left a bad taste in my mouth for Dodge in general. I’ll think twice before buying another Dodge / Chrysler vehicle! Thanks Broadway Dodge for nothing!! I will be sure to tell everyone I know and meet about my experience with your Service Department, not to mention the utter incompetence of the service manager Joe Altmix!
I have a new charger, which I was content with until my last 4 visits to the service department. My ordeal started with a sunroof track that was not properly secured and was binding. I also decided to have them address two other issues, extremely squeaky breaks and a heat shield that rattles below the exhaust manifold at about 1500 RPM. Upon arriving at Broadway Dodge I was informed that there was a “rapid response” ticket out on my car requiring steering lines to be replaced. Monty Moore (who at the time seemed to be competent) informed me that I would have to reschedule my visit for the RR since the parts weren’t in. Additionally he told me that there would be a $128.00 charge added to my bill because they were going to have to remove an accessory that was mounted to the front of the car. WHAT?!? To remove said accessory, there are a total of 8 bolts all immediately and easily accessible and 1 electrical harness disconnect. That should have been my first hint. I picked up my car later that day after the sunroof repair and was told by Monty that my squeaking breaks were due to light breaking glazing my rotors and I should break a little harder at times.
Days later I returned the car for the scheduled RR (after taking 5 minutes to remove the aforementioned accessory myself). I again mentioned that the breaks were still squealing (like a rusty 1971 ford pinto) even after adjusting my breaking habits. I really had to mash on the breaks to get them to stop squealing. To top it off, they didn’t address the vibration issues with the heat shield. Prior to leaving I was told that the service would be done in 3 hours. 4 hours later, I returned to find the car was just pulled into the service bay. Thanks for the lack of updates Monty!
At the end of the day I received my car back from the Broadway Dodge. Monty informed me that they insulated something inside the cab to address the heat shield rattle, and that my break squeal was due to excessive hard breaking. The tech noticed that the rotors had a blue tint. Well no kidding! You told me to break harder you clown! They “scuffed my pads” to stop the squeal though. Right. And their fix to address the heat shield vibration wasn’t even close. Insulate something in the cab to address something in the engine compartment? Since when does that work?!
Several days later I noticed a rubbing / grinding noise when turning sharply at low speeds. Don’t know what the screwed up, but it never did that before. And.. you guessed it.. my breaks are still squealing every time I stop. So, back I went. Again I had to remove the accessory from the front of the car due to their $128.00 charge to remove and re-install 8 bolts. Again, I told them of the manifold vibration, the squealing breaks, and the new grinding problem (which unfortunately is very intermittent – but something that wasn’t’ present prior to the RR repair). Guess what! They couldn’t’ duplicate the grinding sound so they did nothing. They couldn’t figure out there the heat shield vibration noise was coming from (Passenger side exhaust manifold heat shield!!!!!) and again, Monty had the audacity to tell me that the squealing breaks were due to the hard breaking. Good job Monty!
Enough’s enough, right? So I called up the Service department manager, Joe Altmix, and explained what was going on. He seemed to be receptive and apologetic. He wanted to do a “ride along” with me to diagnose the issues and take care of things for me. I thought to myself, finally, these issues will be addressed. (I would have loved to take it somewhere else though, but there aren’t any other dealerships that are remotely close to me) So I show up for the 7:30am meeting that Joe himself scheduled for me. Guess who doesn’t show up till 10 after 8:00?! Yup, the Service department Manager Joe didn’t even have the courtesy to call ahead to the shop to let anyone know that he would be late to this appointment. Thanks! Ok, I’m still cool headed and great him kindly. We proceed to drive the vehicle for the diagnosis. Without fail, the heat shield rattled every time the engine reached 1500 RPM, and every time I stopped, the breaks squealed like a pig. We didn’t even get to the “steering grinding” issue because the first thing out of Joe’s mouth was “I can’t hear anything”. What?!?! It’s squealing every time we stop. We even drove by the Service Department building and stopped to have the squeal amplify the sound back at us. “I still can’t hear anything” he retorted. I thought to myself, this guy must be hard of hearing. He is older after all. He suggested that he drive. Ok, go for it. Without fail, the breaks squealed every time he stopped. And again Joe said “I’m just not hearing it” then he had the audacity to add “and I have really good hearing”. Really?!? You’re denying that the problem even exists? You have to be kidding me! I can’t even relay how aggravating this whole experience was. I really wanted to duck tape his head to my fender while I drove down the street and stopped.
Anyway, I have had 1 problem resolved, 2 persisting issues, and one new problem created by the service technician during the RR repair. This has also left a bad taste in my mouth for Dodge in general. I’ll think twice before buying another Dodge / Chrysler vehicle! Thanks Broadway Dodge for nothing!! I will be sure to tell everyone I know and meet about my experience with your Service Department, not to mention the utter incompetence of the service manager Joe Altmix!
Information from the business
Centennial on arapahoecolorado on havanainspiration comes standardservicegrand automotivegrand automotive on 104th thorntonnewusedarapahoe on arapahoenorth valley v.wgrand on 104th thorntonon 104th thorntonskyline on 104th thornton1900 e 104th thorntonbrandon on broadwaycherry creek on havanacherry creek on havana brandon on broadwaycolorado on havana centennial on arapahoefiat of denveron...
Explore the all new 2014 Ram Cargo Van Showroom in Littleton. Get pictures, details & specs on the Ram Cargo model you have been looking for.
At Brandon Dodge on Broadway we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Dodge and Ram models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Dart, Challenger, Charger, RAM, Journey or Grand Caravan? We will do everything it takes to get you that model equipped...
Home of the BIG Deal!
Largest Dodge and RAM inventory in Colorado.
Brandon Dodge on Broadway: Are you ready to experience that "new car smell?" Does one of our pre-owned inventories strike the perfect chord? At Brandon Dodge on Broadway in Littleton, CO we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Browse our new and...
Largest Dodge and RAM inventory in Colorado.
Brandon Dodge on Broadway: Are you ready to experience that "new car smell?" Does one of our pre-owned inventories strike the perfect chord? At Brandon Dodge on Broadway in Littleton, CO we're excited to put you in the driver's seat. Allow us to demonstrate our commitment to exceptional customer service! Browse our new and...
