Bridgette's Monograms & Gifts

Bridgette's Monograms & Gifts was founded in 2003, and is located at 2725 N State St in Jackson. Additional information is available at www.bsmgift.com or by contacting Tommy Lupe at (601) 362-9947.

Horrible experience. Probably the worst I've been treated as a customer, from register clerk, to store manager, to general manager, to owner, in my entire life.

I asked to return an item which was left to be monogrammed after having the towing company called because we walked next door to grab lunch after shopping... our items were still in the store to be monogrammed. My wife had even mentioned that we were walking next door while paying for the items. No comments made by store employees at that time. After being informed of the "no refunds, ever" policy, I asked to speak to a manager who might be able to make a decision on whether an exception was possible given the circumstances. A "store manager" arrived from next door within a minute, and restated the company policy. At that point I noticed that I was also being charged for monogramming which had not been done yet... they wanted to issue a "store credit" for "return of a service". Incidentally, they didn't even calculate the store credit correctly and offered a card worth less than my purchase. I pointed out that you can't charge a customer for a service not rendered, keep their money, and give them something in exchange they didn't want. The "store manager" again restated the company policy, even after my pointing out that this was a fraudulent charge. When I asked to speak to the owner or someone who could actually make a decision, I was given the name of the "general manager", who I called. Apparently this person was also next door. She restated the company policy. I sought assistance from my local bank, who advised that I file charges for fraud with the local police. I was kind enough to call the "general manager" again to give advanced notice of my intentions. I received a call just minutes later from the store owner, who had also been next door the entire time, and who began the conversation with "I hear you have been giving my employees a difficult time." Excuse me? So much for any semblance of treating paying customers well. He was prepared to refund the monogramming charge to avoid legal action, but not refund the merchandise charge, which is within his rights even if pretty far off the good customer relations path.

So I'm left with an item that isn't as described at purchase, since it is devoid of monogramming, or a gift card for a store I'll never set foot in again. Possibly the worst part was being lectured by the store owner about how he has never given a refund in 21 years because "if I did it for one, I'd have to do it for everyone."

Way to go. Great customer service, great customer relations. I felt like I was treated really swell today. I had a lunch interrupted because my vehicle was going to be towed for illegal parking while our merchandise was still in the store, I had to threaten legal action to reverse fraudulent charges, I received a lecture about how smart of a business decision it is to treat all customers as walking dollar signs and how there is never, ever a valid reason to make exceptions to store policy... all over a $35 item.

Advice to future shoppers - look around for businesses with a more flexible returns policy. No refunds ever smacks of greed and insensitivity to the customer. If a business is confident in themselves and stands behind their products, that is a sign you can have some confidence as well. And look for businesses with owners who actually value customers, not just dollar signs.

I'd offer my "gift card" for sale, but would hate for anyone else to endure such an experience.

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Bridgette's Monograms & Gifts is located at the address 2906 N State St in Jackson, Mississippi 39216. They can be contacted via phone at (601) 362-9947 for pricing, hours and directions.

Bridgette's Monograms & Gifts has an annual sales volume of 501K - 999,999. .For more information contact Bridgette Iepe, Owner

Bridgette's Monograms & Gifts provides Home Consultations, Custom Services,...

Bridgette's Monograms & Gifts is located at the address 2725 N State St in Jackson, Mississippi 39216. They can be contacted via phone at (601) 362-9947 for pricing, hours and directions. Bridgette's Monograms & Gifts specializes in Father's Day, Bridal Showers, Mother's Day.

Bridgette's Monograms & Gifts has an annual sales volume of 0 - 500K. .For more information contact Bridgette Iepe,...