BRUMMEL'S HOME FURNISHINGS
825 44Th St SW
WyomingMI49509
Payment Methods: Visa, MasterCard
Closed
- Sunday
- Closed
- Monday
- 8:00am-8:00pm
- Tuesday
- 8:00am-8:00pm
- Wednesday
- 8:00am-8:00pm
- Thursday
- 8:00am-8:00pm
- Friday
- 8:00am-8:00pm
- Saturday
- 9:00am-5:00pm
- Average Rating
- Total Reviews
- (33)
Recommended
0
Not Recommended
0
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Description
Brummel's Home Furnishings can be found at 44th St Sw 825. The following is offered: Carpets & Rugs. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Grand Rapids there are 25 other Carpets & Rugs. An overview can be found here.
Member Reviews
Are you kidding me is a great title:
I went to the Home and Garden show at the Devos place and went to the Brummel’s booth. There was a very nice guy that worked there and told us how they could put a package deal together for when we built the new house. Because he was so nice, I told my mom about this company and suggested that she shop there instead of one of the big box stores.
She ended up purchasing a Whirlpool fridge and also a dishwasher. Brummel’s delivered the items to the house on Saturday, but said that they could not hook up either of the items. We got them hooked up and loaded all of our “stuff” into the fridge. On Monday, two days after we got the brand-new fridge, the freezer quit working. We moved our stuff to the basement freezer and called Brummel’s. They said that they would send a guy on Wednesday to look at it. Meanwhile, the fridge part broke on Tuesday, so we didn’t have any working appliance. We purchased ice trying to keep $200 + dollars of our food that we just bought at the grocery store.
My mom took Wednesday off and waited for the repair guy. Wednesday came and the repairman said that that we needed a certain part to fix the fridge, but it wouldn’t be in until the following Thursday (over a week). Because our food was going bad, we called Brummel’s to see what they could do to help us because our brand-new fridge quit working after two days. Doc, the person that sold us the fridge, said that there was nothing that Brummel’s could do to help us, and he needed to call Whirlpool. We waited for a few hours and called back. He said he was still waiting to hear. We called Whirlpool and they said that #1 Brummel’s had never called and #2 they needed to send out a certified Whirlpool repair person to see what was wrong with the fridge. We said that a certified person was already there, and they claimed that Brummel’s is not a certified person. We called Doc back and he said that there was nothing that Brummel’s could do to help us. In other words, they don’t stand behind the products they sell. We requested to talk with a manager, and he said that a manager was not available, but he would have him call tomorrow.
Thursday, Dan Brummel called us and started to say that there was nothing they could do. We explained that the fridge was two days old and all of our food was going bad. We also told him that I would be building a new house and needed a house full of appliances, furniture, and electronics which I had been planning on purchasing from there. That seemed to change his mind. He then said that they could get a new fridge out to us, but not until the following Thursday (a week later). We asked what we were supposed to do without a fridge until then, and he offered to have a temporary fridge brought over until then. He also offered us $300 to compensate for the food, but we said we had only spent $200 at the grocery store, and we would be fine with that. He asked if we wanted to come in and pick up the check or to mail it out, and we said to mail it.
Less than two hours later, we got a phone call from Bruce Brummel asking for our credit card number. We were confused and said that Dan told us he was sending us a check. We heard some commotion in the background, and Dan got on the phone. When we said that we thought he was sending us a check, he said that he would have never said that. Whirlpool won’t reimburse him for the food, so he would have never offered us money to reimburse for the food. That they were coming that afternoon to pick up the fridge and that they wanted our credit card to refund us the money for the fridge. They weren’t going to do business with us. I waited around until 4:00 when I had to leave to go teach, and they didn’t show up until right after I left.
Since they came and picked up our fridge on Friday, we have had three phone calls from Brummel’s repair service, A & E Factory service, and also Terry Brummel who is the President of Brummel’s. Nobody had communicated with each other, and each time we explained our situation hoping that someone would help us understand what happened. All we got was, “I am sorry that you had trouble”. We are just in shock that a company that has been around since the 50’s would treat people this way. They lost over $30,000 in business for a $1,500 fridge.
She ended up purchasing a Whirlpool fridge and also a dishwasher. Brummel’s delivered the items to the house on Saturday, but said that they could not hook up either of the items. We got them hooked up and loaded all of our “stuff” into the fridge. On Monday, two days after we got the brand-new fridge, the freezer quit working. We moved our stuff to the basement freezer and called Brummel’s. They said that they would send a guy on Wednesday to look at it. Meanwhile, the fridge part broke on Tuesday, so we didn’t have any working appliance. We purchased ice trying to keep $200 + dollars of our food that we just bought at the grocery store.
My mom took Wednesday off and waited for the repair guy. Wednesday came and the repairman said that that we needed a certain part to fix the fridge, but it wouldn’t be in until the following Thursday (over a week). Because our food was going bad, we called Brummel’s to see what they could do to help us because our brand-new fridge quit working after two days. Doc, the person that sold us the fridge, said that there was nothing that Brummel’s could do to help us, and he needed to call Whirlpool. We waited for a few hours and called back. He said he was still waiting to hear. We called Whirlpool and they said that #1 Brummel’s had never called and #2 they needed to send out a certified Whirlpool repair person to see what was wrong with the fridge. We said that a certified person was already there, and they claimed that Brummel’s is not a certified person. We called Doc back and he said that there was nothing that Brummel’s could do to help us. In other words, they don’t stand behind the products they sell. We requested to talk with a manager, and he said that a manager was not available, but he would have him call tomorrow.
Thursday, Dan Brummel called us and started to say that there was nothing they could do. We explained that the fridge was two days old and all of our food was going bad. We also told him that I would be building a new house and needed a house full of appliances, furniture, and electronics which I had been planning on purchasing from there. That seemed to change his mind. He then said that they could get a new fridge out to us, but not until the following Thursday (a week later). We asked what we were supposed to do without a fridge until then, and he offered to have a temporary fridge brought over until then. He also offered us $300 to compensate for the food, but we said we had only spent $200 at the grocery store, and we would be fine with that. He asked if we wanted to come in and pick up the check or to mail it out, and we said to mail it.
Less than two hours later, we got a phone call from Bruce Brummel asking for our credit card number. We were confused and said that Dan told us he was sending us a check. We heard some commotion in the background, and Dan got on the phone. When we said that we thought he was sending us a check, he said that he would have never said that. Whirlpool won’t reimburse him for the food, so he would have never offered us money to reimburse for the food. That they were coming that afternoon to pick up the fridge and that they wanted our credit card to refund us the money for the fridge. They weren’t going to do business with us. I waited around until 4:00 when I had to leave to go teach, and they didn’t show up until right after I left.
Since they came and picked up our fridge on Friday, we have had three phone calls from Brummel’s repair service, A & E Factory service, and also Terry Brummel who is the President of Brummel’s. Nobody had communicated with each other, and each time we explained our situation hoping that someone would help us understand what happened. All we got was, “I am sorry that you had trouble”. We are just in shock that a company that has been around since the 50’s would treat people this way. They lost over $30,000 in business for a $1,500 fridge.
Information from the business
Brummel's Home Furnishings has been a family owned business servicing West Michigan since 1956. We offer a knowledgable sales staff and competative pricing on all our products.
Brummel's Home Furnishings offers a variety of furniture, flooring, electronics and appliances. Founded in 1955, the company provides sofas, chairs and corner tables from Berkline, Rowe and Best Chairs. Its appliance range includes washing machines, refrigerators and cooking stoves from Frigidaire, Amana, Maytag, LG, Bosch and Fisher Payka. Brummel's Home Furnishings also provides Spring Air...
