Buckeye Nissan

Sells new and pre-owned vehicles

I purchased a car there 5 months ago and it has died twice already. The first time (2 months post-purchase) they replaced the battery at a cost of $160. The second time it died I called them and spoke with Karl Davis, the Finance Manager (highest employee there since it was a Sunday) and he said to call Roadside Assistance for a tow and he'd have a rental waiting for me. However when I showed up with the tow truck and spoke with Karl he didn't mention the rental. When I asked about it he said it wasn't possible. He could not provide me any information on an authorized rental agency (needed approval PRIOR to rental in order for my SecurityPlus Vehicle Protection Plan to cover it). When I went to pick the car up they said they couldn't figure out what was wrong with it and handed me a bill for $110. I asked to speak to the Service Manager, Dave Morris. Dave rattled off a list of 4-5 possible causes and said it would most likely not start again. I asked about the bill and he said since they couldn't figure out what was wrong the SecurityPlus wouldn't cover it. I asked him out of the 4-5 possible causes how many were covered under the service agreement. His response: all of them. After much debate he cut the bill in half. I took my car to Nissan/North in Worthington and talked to the service guy there. I told him what the car was doing and he informed me there was a known problem with a particular part on my car. He looked at it, confirmed the diagnosis, and repaired it. All covered under the service agreement. I told him about my experiences at Buckeye Nissan and he was shocked they told me they couldn't figure it out and furthermore that they would charge me for the issues. I am never using the service at Buckeye Nissan again and will never recommend them to anyone I care about.

I personally think that this is the best dealership I have ever worked with. I emailed them for a price and was responded to very quickly. I was told by another Nissan dealer a lower price but when I went there they did not honor what they had said. So I called Molly at Buckeye and set up an appointment. As soon as I got there the car was ready to go and all I had to do was drive it to make sure I liked it. I was in and out in less than an hour and I was very pleased with this because I needed to get my kids home before they exploded. All in all Molly and Lynn in there finance department were great. Even though sometimes they are not the lowest in price they are the highest in customer satiifaction and my time is worth a lot more than $200 difference in price.

Buckeye Nissan is an automobile dealer. It deals in new and pre-owned vehicles of various makes, such as Pontiac, Honda, Chevrolet, Dodge, Ford, Buick, Toyota, Volkswagen, Mercury and Nissan. The company offers personalized services, car care products, and special financial options through certified lenders, lease rates, and incentives and rebates. Its departments include customer service,...

Buckeye Nissan Inc is located at the address 3820 Parkway Ln in Hilliard, Ohio 43026. They can be contacted via phone at (614) 771-2345 for pricing, hours and directions. Buckeye Nissan Inc specializes in Japanese, Sedans, Fleets.

Buckeye Nissan Inc has an annual sales volume of 10M – 19,999,999. .For more information contact Aj Auman, Svp Sales or go to www.buckeyenissan.com

Buckeye Nissan...

Buckeye Nissan is located at the address 3820 Parkway Ln in Hilliard, Ohio 43026. They can be contacted via phone at (614) 771-2345 for pricing, hours and directions. Buckeye Nissan specializes in Domestic, Sedans, German.

Buckeye Nissan has an annual sales volume of 10M – 19,999,999. .For more information contact Wills DaCons, Service Advisor or go to buckeyehonda.com

Buckeye Nissan provides...

At Buckeye Nissan of Hilliard, Ohio we sell new and used Nissan Vehicles as well as used vehicles of other makes and models. You can search our new and used car inventory online at our website as well as get new car pricing and receive free, no obligation, price quotes. Check out our latest specials for new car, used car, parts, and service on our website as well. When you get ready to buy a...