unreliable, don't do what they say:
I took a day off to be home for the service call, when they arrived they said the chimney didn't need to be cleaned (although a professional home inspector said it did). For the $99 they would give me a receipt for a cleaning and remove the handful of ash from a fire log. I said, no, lets just do the full $99 cleaning service. They then said they just got an emergency call and had to leave, but promised they would return on Sunday after noon. I even said, "please tell me if you don't want to do this job so I can hire someone else". He assured me that he would return on Sunday and went to lengths to explain with vigor that he went to church every Sunday morning which is why it would be after noon.
All a story...they just didn't want to do the quoted job. I lost a vacation day and now have to find another contractor.
I would not recommend this company to anyone.
by 6mccarth on March 04, 2013