Caliber Collision Ctr

Caliber Collision didn’t become the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to our teammates, our customers and our communities. Caliber offers a network of 1,150+ convenient repair centers throughout 32 states in the U.S. to meet your service needs all year round with an industry-best limited lifetime warranty that protects you for as long as...

I heard good things and even had a friend refer me but I ended going there because my insurance company would give me a rental for an extended period of time if I used them. Had bad hail damage and was told it would take 3 weeks to fix. We did receive updates and it took about 3.5 wks. We picked it up and as soon as I got home I noticed A)The car was filthy B) There was a mark on the tailgate that wasn't there before C)There was dust/dirt inside the speaker grill in the back seat. We took it back and they fixed it (buffed out mark, cleaned grill, didn't really clean the car). Later that day I got in the passenger side and saw overspray over the front and rear passenger door weather stripping. Probably not a big deal but given that the car was less than a year old I wanted to get it fixed. The representative was borderline rude on the phone like I was asking a favor of her to fix my car ($6,600 worth of damage I figured they should at least do a good job). I'm bringing it back today and it will be the last time I use Caliber, until I find something else that they screwed up.

I first heard of caliber because a mechanic from Toyota recommended them, so I decided to give them a try. I had been in my first accident and luckily it was just the bumper. I left the car and waited 4 weeks until they called me, they did call me with updates. I went to go pick up the car and the bumper had "spider webbing" , I noticed it and told the guy that was helping me. He then got defensive and tried to force men, by that I mean rushing mento take the care and get me out of there. The bumper also had a gap where it meets the actual metal of the car. I told the guy "no I can't take it like this, it's not done right" he then continued to try and kick me out showing me paper work and telling me I need to call the insurance company. I was very upset when another employe steped and said he would take care of it.

They called men a week later and told me the car was ready, this time it was all done right, they had to put a new bumper. These guys are just cheap. No; good customer service, my car was dirty when I got it, I had to argue for an hour, they took a long time. Just a horrible experience. Recommend finding a different caliber or different company.

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Founded in 1997, Caliber Collision Centers conducts its business in the collision repair industry. Based in Fort Worth, Texas, the company maintains 75 large-scale, professionally managed collision repair centers throughout California and Texas. In addition to providing a range of collision repair services, it offers assistance for various towing and rental care needs. The firm makes use of...

* Caliber is consistently ranked among the highest customer satisfaction scores in the industry. * The largest collision repair company in the U.S. with more than 120 locations across the Southwest. * Referred by more Insurance Agents than any other collision repair company. * More cars are repaired in our shops every day than anywhere else in America. That's 220,000 cars back on the road per...

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